Special Events Account Executive

Job Details Level Experienced Job Location Phoenix - Phoenix, AZ Description BASIC FUNCTION: To support the company's sales goals through effective sales techniques and exceptional customer service.

RESPONSIBILITIES:

Establish, grow and maintain effective relationships with assigned accounts

Answer incoming sales calls, written inquiries, and inbound requests

Develop and maintain relationships with special events clients

Utilize all available tools to gain leads, i.e. Salesforce, local neighborhood, local journals, referrals, etc.

Present company products and services to both current and prospective clients

Prepare price quotes to new and existing clients

Attend networking and industry events to help promote the AFR brand

Cross-sell other areas of furniture rental (i.e. event, office, tradeshow, etc.)

Assist in Collections efforts for all assigned Special Events Accounts

Resolve any customer concerns in an expeditious and tactful manner (negotiation skills are always a bonus)

Review and report complaints received from customers and recommend corrective action to management

Collaborate with the inside sales team (Event Sales Consultant). Work together to meet monthly sales goals.

Provide excellent customer service in person, over the phone and over email, to ensure happy, and return customers.

Identify and research potential sales leads to visit, along with leads generated by inside sales team.

Conduct 40 pre-planned in person meetings with existing and potential clients every month (10/week), recorded with notes in CRM, with future tasks indicated for follow up.

Create a 12-month business plan, with core objectives and quarterly initiatives to follow throughout the year in order to meet minimum level of in-person meetings, networking events, and maximize market share.

Entering information related to potential leads and existing clients

Create presentations for client's individual event needs, as well as in-person meetings.

Help client's design their event using furniture, and suggest alternative options based on theme, budget, availability, and style.

Communicate rental policies to clients. Manage client expectations with clear and consistent communication.

Attend all Sales/Ops weekly meetings

Attend 3-5 Networking Events per month

Participate in monthly calls with regional sales team, be open to discussing change, growth, and improvement, and willing to participate in training to better succeed at this role.

Assist in communication with clients related to aging and billing.

Qualifications SKILLS:

Excellent oral and written communication and presentation skills

Solid computer skills (Salesforce & Microsoft knowledge preferred)

Customer service, interpersonal and negotiation skills

Organization, planning and time management skills

Stellar networking skills

Excels in new account business development

Experience in sales calls and in-person presentations

EDUCATION/TRAINING:

Bachelor's degree or equivalent

EXPERIENCE:

Two or more years of outside sales success

Diversity ensures the success of our careers, and our lives. AMERICAN FURNITURE RENTAL, INC. is an EEO/Affirmative Action Employer and does not discriminate based on age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.