The people at Industrial Scientific are committed to ending death on the job by the end of the century, and we need your help. We hire smart, motivated people, give them world-class tools in a supportive environment, and we let them do their job. In return, our team is highly engaged, creates quality solutions, and delivers outstanding customer service. Our leaders understand the critical elements of breakthrough performance: bringing out the best in people; creating a climate of trust, openness, and high performance; fostering candor; and treating people fairly and with dignity. Industrial Scientific provides the environment, leadership and support that enable our team members to exceed their career expectations consistently.
The general purpose of the Special Billing Analyst position is to provide customer communication, clerical, and administrative services to ensure efficient, timely, and accurate submission of invoices into customer portals.
Essential Duties and Responsibilities:
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Submit invoices into customer portals.
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Assist in resolving any disputes within the portal when invoices are rejected.
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Update and maintain Standard Operating Procedures (SOP) for submitting invoices in various portals.
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Track, review, and prioritize invoices that require portal submission.
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Obtain approvals and purchase orders as necessary to submit invoices.
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Update the customer standard and collection queue in the Oracle system with notes and status updates.
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Research and resolve payment discrepancies within the portals.
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Process credit card payments.
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Manage the Salesforce cases for the Special Billing mailbox.
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Maintain and generate reporting for special billing.
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Communicate with customers via phone, email, or mail.
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Collect data and prepare monthly metrics.
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Perform all other duties as assigned.
Qualifications Required (Non-Negotiable):
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Fluent in English.
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Attention to detail and accuracy.
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Good verbal and written communication skills.
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Strong organizational skills.
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Problem analysis and problem-solving skills.
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Ability to work effectively as part of a team.
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High stress tolerance.
Qualifications Preferred (Negotiable):
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Knowledge of Oracle.
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Knowledge of Salesforce.
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Associate Degree in a business-related field.
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Proficiency in Microsoft Office, including Excel and PowerPoint.
Fortive Corporation Overview
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Industrial Scientific
Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at .
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at .