This position offers an excellent benefits package, including medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, retirement plans, and more. Enjoy generous time off options with personal leave, paid parental leave, medical leave, vacations, holidays, and additional perks.
As a Customer Service Representative, you will engage with both wholesale and retail customers to understand their needs, address their inquiries about Sherwin-Williams products, and recommend suitable solutions. Your role is crucial in resolving customer concerns promptly to ensure their satisfaction, while also maintaining product knowledge and high visual standards in our stores. You will strive for exceptional customer service and actively contribute to achieving our sales goals.
This position entails customer interactions that may involve minors and includes handling cash and payment methods as well as access to valuable items, which may be conducted both under supervision and independently. Consequently, a review of criminal history is necessary to uphold the safety of our customers and protect our business reputation.
The selected individual must be available to work at any store within a 10-mile radius of the listed address: 12345-A Wake Forest Rd Clarksville MD 21029.
At Sherwin-Williams, our mission is to enhance the world around us through color and protection. Your talents and passion are integral to our purpose, allowing us to achieve remarkable outcomes together. We prioritize the well-being of our people by investing in your:
- Life: Comprehensive rewards including health benefits to boost your wellness.
- Career: Opportunities for learning and development for your professional growth.
- Connection: An inclusive team environment committed to community welfare.
Ready to start your journey? - Step 1 - Online Application: Explore our Careers page and apply for the roles that interest you.
- Step 2 - Digital Interview: Qualified candidates will be invited to complete a video interview at their convenience.
- Step 3 - In-Store Interview: Top candidates will meet with our team for an in-person interview.
We believe in supporting our employees and their families through a comprehensive benefits program covering everything from healthcare to retirement savings. For an overview of our benefits, candidates can explore our offerings if hired.
Please note, qualified applicants with arrest or conviction records will be considered according to applicable laws.
Sherwin-Williams is an Equal Employment Opportunity employer. We ensure fair consideration for all candidates regardless of race, color, religion, gender, sexual orientation, or any other protected status.
Be wary-Sherwin-Williams recruiting team members will never ask for payment or sensitive personal information during the application process.
- Deliver exceptional customer satisfaction through exemplary service.
- Assist customers in-store and on the phone by assessing their needs and presenting appropriate products and solutions.
- Build trusting relationships with customers.
- Accurately process sales transactions in accordance with our policies.
- Meet and exceed monthly, quarterly, and yearly sales goals.
- Maintain organized work order files and product formulas.
- Ensure appropriate stock levels and product displays.
- Mix and tint products as per customer specifications.
- Uphold cleanliness and presentation standards in the store.
- Participate in deliveries when necessary.
- Keep assigned areas well-stocked and appealing.
- Stay informed about product offerings and options.
- Comply with inventory control protocols.
- Provide suggestions for improving sales performance.
Minimum Requirements: - Must be at least eighteen (18) years of age.
- Authorization to work in the country without requiring future sponsorship.
- Proficiency in reading, writing, and communicating in English and Spanish.
- Possession of a valid, unrestricted Driver's License.
- Ability to lift and carry up to 50 lbs frequently, and 70 lbs occasionally, with or without reasonable accommodation.
- Availability to work flexible hours, including evenings and weekends.
Preferred Qualifications: - High School diploma or GED.
- At least one (1) year of experience in retail, delivery, or customer service roles.
- Background in selling paint and related products.
- Experience operating tinting and mixing equipment.