Spanish Bilingual Customer Service Representative

COMPANY OVERVIEW: Mannatech Incorporated is a publicly traded global leader, fostering a high-energy, friendly, and fast-paced environment. Our mission is to enhance lives by offering innovative wellness solutions and fostering a supportive community. We envision a world where everyone thrives through holistic connections with nature, community, and personal well-being.

COMPANY CULTURE: At Mannatech, we believe in nourishing every aspect of life, from health and wellness to personal and financial well-being. Our commitment to social entrepreneurship drives us to optimize nutrition worldwide. Our proprietary products are distributed globally through independent sales associates and direct-to-consumer channels, supporting communities across United States, Canada, South Africa, Australia, New Zealand, Austria, Denmark, Germany, Norway, Sweden, the Netherlands, the United Kingdom, Japan, Taiwan, Singapore, Estonia, Finland, the Republic of Ireland, Czech Republic, the Republic of Korea, Mexico, Namibia, Spain and Hong Kong and a direct-to-consumer e-commerce business in China.

GENERAL SUMMARY:

Provides information to customers about company products and services. Acts as liaison between customers and the company to resolve account or service problems.

Apply job skills and company policies and procedures to complete a variety of tasks. Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work, detailed instructions on new assignments.

RESPONSIBILITIES/TASKS:

Provides product or service information to customers and ensures that they receive the best possible service

Maintains goodwill of customers during service period and promotes the sale of company products to existing and potential customers

Acts as customer contact regarding pricing, scheduling, and shipping

Resolves routine product or service problems to ensure customer satisfaction

Recommends corrective services to resolve customer complaints

Processes orders for Associates and handles order-related inquiries

Researches and answers Associate questions related to commissions

May be called upon to assist other departments by translating documents or assisting on calls

Performs other duties as assigned or requested

Supervisory: No supervisory responsibility Required Skills

EDUCATION (OR EQUIVALENT EXPERIENCE):

High School Diploma

LICENSES OR CERTIFICATIONS: N/A

EXPERIENCE: 1 year of previous experience in an inbound call center or other customer service job is preferred

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:

Knowledge of general office practices

Basic reading, writing, and arithmetic skills

Fluent in speaking, reading, and writing Spanish at a professional level

Good verbal and written communication skills

Intermediate knowledge of PC software applications

Ability to be detail-oriented

WORKING CONDITIONS:

The work is performed in an office environment; moderate noise

Hazards: The hazards are those only present in a normal office setting Required Experience