Location: Forever Young Spa - Back Bay, Boston
Position Type: Full-Time
Benefits: Health, Dental, Vision
About Forever Young Spa Forever Young Spa is a growing collection of boutique luxury tech spas, with our flagship location opening in Boston's iconic Back Bay. Our expert massage and wellness treatments are thoughtfully enhanced with optional aromatherapy, advanced technology, and AI to elevate comfort, care, and results for clients who value high-quality, personalized wellness experiences.
With a small, intentional team-including two licensed massage therapists-Forever Young offers an intimate, high-end atmosphere focused on innovation, precision, and care.
We're seeking a highly organized, tech-savvy Spa Operations Manager who thrives in structured environments and loves systems, tools, and execution. This is a foundational leadership role for someone who excels at project management, embraces technology, and wants to be a key player in building something exceptional from the ground up.
Role Overview The Spa Operations Manager will work closely with the owner to support the launch, manage day-to-day operations, and implement systems that ensure a seamless, luxurious client experience. This person will lead front-of-house operations while also serving as the go-to project manager-keeping tasks moving, timelines on track, and the spa organized to perfection.
Because Forever Young is a tech-forward spa, the ideal candidate should be passionate about digital tools-whether it's managing a CRM, scheduling software, or AI-enhanced treatment systems. You'll troubleshoot issues, streamline systems, and keep everything running like a well-oiled machine.
Key Responsibilities
Operations & Leadership
- Collaborate with the owner to plan and execute spa launch projects and buildout logistics
- Develop and manage systems using project management tools to track tasks, timelines, and priorities
- Oversee daily front desk operations, appointment flow, and guest service logistics
- Maintain ordering systems and manage vendor communications and inventory
- Establish and refine SOPs to ensure consistency, efficiency, and excellence
Client Experience
- Welcome clients and provide a warm, polished, and professional atmosphere
- Manage all booking systems and proactively coordinate client flow and staff schedules
- Prepare spa environment and ensure cleanliness, comfort, and brand standards are upheld
- Support therapists by aligning operational systems with service excellence
Technology & Project Management
- Implement and manage CRM, scheduling, and POS systems
- Lead troubleshooting of all tech-enabled tools and AI-powered enhancements
- Identify opportunities for operational efficiency through better tools or workflows
- Track projects from start to finish and ensure team accountability
Brand & Engagement
- Assist with content for marketing and social media as needed
- Support communication strategies that build strong client relationships
- Represent the brand with passion and professionalism at every touchpoint
Qualifications
- 2+ years of experience in spa, hospitality, wellness, or small business operations
- Strong background in organization, systems, and project management
- Proficiency with CRMs, scheduling platforms, task management tools (e.g. Asana, Trello, Airtable)
- Detail-oriented, proactive, and energized by keeping operations tight and efficient
- Excellent communicator and natural problem-solver with a calm, professional demeanor
- Experience in tech-forward or boutique luxury environments is a plus
- Passion for wellness, intentional living, and client-centered service
Why Join Forever Young Spa?
- Be a founding team member of a boutique spa redefining self-care through innovation
- Work closely with ownership to shape the future of a luxury tech-forward brand
- Lead with autonomy, creativity, and purpose in a supportive, empowering space
- Competitive salary, benefits, and long-term growth opportunities in the wellness industry