Are you a hospitality professional with experience in SPA and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on. Fisher Island Club is looking to hire a full-time SPA SUPERVISOR.
This position has a
competitive wage, depending on experience. All eligible full-time regular employees are also offered
great benefits, including
medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today.
ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do.
It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to
competitive wages, we are pleased to offer a
variety of excellent benefits and
career growth opportunities.
SPA SUPERVISOR JOB DESCRIPTIONDepartment: Spa
Reports to: Spa Director
Status: Non-Exempt
Job Summary: This position is responsible for efficient operations the Spa according to the procedures and developing and environment where there is a commitment and focus on providing the best service and quality.
Primary Duties:- Demonstrates and reinforces excellent guest/member service at the Spa front desk and ensures efficient, quality service.
- Trains/develops and mentors the Spa Concierge team.
- Enforces Fisher Island Club policies and procedures as well as complies to Forbes Standards.
- Maintains excellent guest/member relationships and can manage guest recovery matters.
- Maintains excellent communication within the spa; builds positive, fun working relationship with staff and promotes teamwork.
- Supervises all areas of spa operations to ensure excellence in guest service.
- Follows and reinforces proper appearance and grooming standards.
- Supervises opening and closing of spa.
- Follows and reinforces proper sales techniques for sale of retail products.
- Organizes front desk team to be productive.
- Reports any facility deficiencies and reinforces Spa cleanliness and appearance to ensure a positive guest/member perception of the Spa
- Supervises and monitors all computers reports and functions to ensure accurate guest/member records are maintained and required reports are available when needed.
- Manages Standing reservations for Spa to make sure they are done accurately.
- Supervises all reservations to make sure there are no booking mistakes.
- Supports with ordering of needing items for front desk.
- Leads inventory counts and stock levels of retail items in spa.
Position Requirements: - Well-presented
- Must have enthusiasm and possess excellent guest service skills.
- Enjoys working with people and possess a friendly and outgoing personality.
- Excellent communication and listening skills, as well as basic computer knowledge
- Strong focus on guest service and willingness to go the extra mile for the customer.
- Must be a team player.
- Must have open availability to work on mornings, nights , weekends and holidays.
Education/Experience: - High school diploma
- More than two years of post-high school education related to spa/health and fitness.
- Knowledge of beauty/barber salon operations.
- A minimum of 2 years of experience in a service/retail/hospitality industry
Supervision:- This position supervises the receptionist (s), stylist, salon assistant and nail technician
This description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the hob or to require that other or different tasks be performed when circumstances (changes in personnel, workload, rush jobs, emergencies, or technological developments) change.
Equal employment opportunity
Drug free workplace