We are looking for a
Cloud Engineer in Plano, TX Job Title: Cloud Engineer / Application Support Specialist
Location: Plano, TX.
Contract Duration: 12-18 months with the potential for conversion
Overview: We are seeking a highly skilled Cloud Engineer / Application Support Specialist to join our team. This role involves providing advanced-level L1/L2 support for internal applications within a large enterprise environment that primarily utilizes public cloud platforms, with a strong focus on AWS. The successful candidate will act as the first point of contact for application developers encountering technical issues, leveraging a ticketing system to manage incidents. This position requires a strong foundation in coding, software, infrastructure, and cloud technologies, and operates within a follow-the-sun support model.
Key Responsibilities: - Deliver incident management and advanced-level L1/L2 support for internal applications across public cloud platforms, with a strong emphasis on AWS.
- Serve as the initial point of contact for application developers via a ticketing system.
- Communicate effectively with users at various organizational levels.
- Implement and utilize automation to support the scalability of the environment.
- Optimize operational processes to enhance efficiency, reliability, and security.
- Train users to self-diagnose and troubleshoot issues for expedited resolution.
- Conduct thorough investigations into issues to identify root causes and document strategies to prevent recurrence.
- Provide support for public cloud environments, particularly AWS.
- Manage events and incidents efficiently.
- Develop and implement scalable automation processes to handle tasks in a large-scale environment.
- Analyze and debug incidents, following up to gather feedback and prevent future issues.
- Support different development environments, including Unix, Linux, Mainframe, and Windows.
Required Skills and Experience: - Proficiency in SDLC with the ability to read code (Java and Python).
- Hands-on scripting experience (Unix shell, Python).
- Extensive cloud experience, particularly with AWS.
- Expertise in Kubernetes.
- Strong troubleshooting and diagnostic skills for security and access issues in a large enterprise environment.
- Database management skills (Oracle DBA, Cassandra DBA, CockroachDB) including performance tuning, connectivity, backups, indexes, and monitoring alarms.
- Middleware and messaging experience (Kafka, MQ).
- Experience with Tomcat.
- System engineering and administration skills (Unix/Linux).
- Familiarity with monitoring tools and ticketing systems.
- Commitment to automating processes for continuous improvement.
- Excellent communication skills.
- Ability to analyze details, understand incident causation, and implement preventive measures to ensure reliability and security.
PAY RANGE AND BENEFITS: Pay Range: $60
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions: - One of Largest IT Consulting Staffing firms in the USA - Recognized as by Staffing Industry Analysts (SIA 2022)
- ClearlyRated Client Diamond Award Winner (2020)
- One of the Largest Certified MBE Companies in the NMSDC Network (2022)
- Advanced Tier Services partner with AWS and Gold with MS
Website: Thank You.
Team Innova Solutions