- This is a lead role: Be able to deal with stake holders, work with the team, architect and do hands-on scripting, API configs, UI/UX look and feel, ITSM Suite, Service Now Dev and admin work
- Working on Service Catalog and Knowledge Catalog modules
- Must be able to be technical and have a general holistic view on how to improve the ServiceNow system as a whole, as well as integrations to the system
- ITIL and ServiceNow certs are highly preferred
- Architecting 50% Hands on work 50%
- 7+ years of experience is required
Must Have Qualifications: Must have ServiceNow experience, ITIL Framework Java Script, XML Scripting, UX Design, ITSM knowledge and experience managing / administrating Service Catalog, Knowledge management modules, and Service Portal. Service Now Certificate is preferred.
Qualifications:
• Strong Administration and operational knowledge of ITSM, Portal, Catalog and
management. UX designing knowledge for catalog development
• Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB
- processes, understanding of architectural and infrastructure environments and technical writing and documentation.
• 7-8 years of IT and Web Development/Front-End experience, including experience utilizing
programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST
API.
• Bachelor's of Science in Computer Science, Computer Engineering or related field is required.
• ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred.