Solution Architect

Hello,

Hope you are doing good.

Position: Solution Architect

Location: Windsor CT (Onsite)

Duration: Long Term

Client: Cigniti/Coforge

Job Description:

Designing and configuring ServiceNow FSO modules:

Customizing workflows, forms, and other elements within the FSO application to align with specific business processes like account opening, loan origination, dispute resolution, and customer service.

Business requirement gathering:

Understanding the specific needs of financial services clients and translating them into functional requirements for the ServiceNow FSO implementation.

Integration with other systems:

Connecting the ServiceNow FSO platform with existing systems like core banking systems, CRM, and data warehouses to ensure seamless data flow.

Developing custom solutions:

Building custom workflows, scripts, and integrations to address unique FSO requirements not covered by standard ServiceNow functionalities.

User training and support:

Providing training to end users on how to utilize the ServiceNow FSO platform to manage customer interactions and operational tasks effectively.

Performance monitoring and reporting:

Analyzing data within the ServiceNow platform to identify trends, measure key performance indicators (KPIs), and optimize processes.

Required skills for a ServiceNow FSO role:

Strong understanding of ServiceNow platform:

Expertise in core ServiceNow functionalities like workflows, business rules, UI policies, and scripting.

Financial services domain knowledge:

Familiarity with financial products, regulations, and operational processes within banking, insurance, or capital markets.

Project management skills:

Ability to manage implementation projects from planning to deployment, including scope definition, timelines, and resource allocation.

Technical skills:

Proficiency in JavaScript, HTML, and other web development technologies for customizations within ServiceNow.

EDUCATION, EXPERIENCE & SKILLS

• Required : Should have Architecture and Implementation experience in Service Now, CSM/FSO Modules. Should have at least 5 years of implementation and/or architecture experience in Service Now. 1 year in FSO.
• Required: bachelor's degree in computer science or engineering
• Preferred: master's degree in engineering or business
• Required 10+ Years' experience as a solutions or application architect. Experience designing cross functional solutions in Financial/Banking sector applications.
• Preferred: Experience in core banking systems like Fiserv, digital banking platform and open banking standards
• Experience in cloud architecture - AWS and/or Azure
• Knowledge of enterprise architecture frameworks (e.g., TOGAF, Zachman) and methodologies.
• Proficiency in evaluating and recommending emerging technologies and best practices.
• Excellent communication and leadership skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Relevant certifications (e.g., TOGAF, AWS Certified Solutions Architect, or equivalent) preferred.
• Have in depth knowledge in integration patterns and expertise in design of web services developing real-time API integration.
• Understanding of SAFe and LPM process Design and implement applications in one of the major cloud technologies (AWS, AZURE, or GCP)
• Motivated and driven by achieving long-term business outcomes. Displays intellectual curiosity and integrity.
• Experience with EA tools like Bizzdesign, LeanIX etc
• Experience with AI and ML implementations would be a great advantage.