Solution Architect (Airline Domain)

Atlanta, Georgia

Brilliant Infotech
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Role: Solution Architect (Senior-Level Customer Engagement Center Technology Architect)
Location: 1Atlanta, GA 30354

Duration: Contract 12+ Months

We are seeking a senior-level resource with deep expertise in contact center technologies, focusing on driving productivity, innovation, and complete business outcomes. The ideal candidate should have a strong technical and architectural background in:

• AWS Connect for voice-based interactions

• Q in Connect for AI-driven agent assistance and automation

• IVR systems and their integration with agent desktop experiences

• Omnichannel customer journey orchestration within an airline or travel industry
Date Posted: 03 June 2025
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