Job Description Job Description
About Pace Scheduler Pace Scheduler is a modern, cloud-based scheduling platform used by law enforcement agencies across the U.S. We build deep, mission-critical software that simplifies 24/7 scheduling for police, fire, and other public safety teams. Our fully remote team is focused on a single product-
Pace Scheduler -so you'll become an expert in a system that users rely on every day. You'll join a close-knit remote team of 15 backed by the financial stability of our 40-year-old parent company, Pace Systems.
Responsibilities - Troubleshoot and resolve technical issues for Pace Scheduler users, ensuring our customers can effectively use the product.
- Learn the ins and outs of our software to provide expert guidance on features, configuration, and best practices.
- Collaborate with the development team to report bugs, test fixes, and refine features based on user feedback.
- Onboard and train clients through a series of online trainings.
- Identify common user challenges and help improve our knowledge base, FAQs, and support processes.
- Respond promptly and professionally to support requests (email, phone, chat), maintaining a high level of customer satisfaction.
- Own customer problems from start to finish, following up to ensure every issue is fully resolved.
What We're Looking For - Problem Solver: You love digging into issues and won't rest until you find a solution.
- Self-Directed: You take ownership of your work and thrive in a remote environment without hand-holding.
- Tech-Savvy: You quickly learn new software/tools. You're comfortable with web applications and not afraid of technical details.
- Clear Communicator: You explain complex ideas in simple terms and can patiently guide users of varying technical skill levels.
- Curious & Quick Learner: You pick up new concepts fast and enjoy becoming the go-to expert on a product.
- Hands-On Contributor: You excel as an individual contributor who loves solving problems directly (this role is not a management track position).
Compensation & Benefits - Salary: $68k-$78k per year (depending on experience).
- Benefits: 401(k) plan, health and dental coverage, PTO
- Work with a small, talented team in a fully remote environment, with the opportunity to make a real impact on a product used nationwide.
About Pace Systems & Pace Scheduler Pace Systems has delivered IT, security, AV, and software solutions since 1983 and now employs 150 people primarily in the Chicago area. Pace Scheduler is our flagship SaaS product, purpose-built for law-enforcement scheduling and growing rapidly nationwide. Learn more at
Company Description
Pace Systems provides comprehensive IT, Security, Audio Visual, and Software Solutions to medium and enterprise-level organizations, including those in healthcare, higher education, and commercial real estate. Our company has been providing technology solutions since 1983 and we pride ourselves on implementing true end-to-end solutions all under one roof - from design and implementation to on-going service and support.
Company Description Pace Systems provides comprehensive IT, Security, Audio Visual, and Software Solutions to medium and enterprise-level organizations, including those in healthcare, higher education, and commercial real estate. Our company has been providing technology solutions since 1983 and we pride ourselves on implementing true end-to-end solutions all under one roof - from design and implementation to on-going service and support.