Software Support Specialist

Job ID: 197624
Required Travel :No Travel
Managerial - No
Location: USA- Atlanta Georgia (Customer Site)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit

In one sentence

We're looking for a skilled Software Support Engineer with expertise in monitoring, containerized Java applications, networking, databases, and automation to ensure system reliability, performance, and seamless operations.

What will your job look like?

• Utilize Elasticsearch, Kibana, Azure KQL, and Log Analytics Workspace for log management and monitoring.

• Work with Prometheus and Application Insights to track application performance and ensure system health.

• Support containerized Java applications running on Kubernetes, using Kubernetes commands and troubleshooting performance issues.

• Maintain and support Java Spring Boot microservices, identifying and resolving performance bottlenecks.

• Manage networking and security, ensuring smooth communication between services while handling protocols like HTTP, HTTPS, and TCP.

• Work with SQL databases (Oracle/SQL Server), NoSQL databases (Cassandra), and messaging frameworks (Kafka, Service Bus) to ensure data integrity and seamless messaging.

• Leverage Python and Bash scripting to automate processes, enhance system reliability, and improve operational efficiency.

• Investigate and resolve issues using log search tools (Kibana) and performance monitoring tools (Prometheus, Application Insights, AppDynamics).

• Collaborate with cross-functional teams to improve system reliability and performance.

All you need is

• Experience with monitoring tools like Elasticsearch, Kibana, Azure KQL, and Prometheus.

• Hands-on experience supporting Kubernetes-based Java applications and troubleshooting microservices.

• Strong networking and security knowledge, including firewalls, load balancers, and gateways.

• Experience with SQL and NoSQL databases (Oracle, SQL Server, Cassandra) and messaging frameworks (Kafka, Service Bus).

• Proficiency in scripting languages such as Python and Bash for automation.

• Problem-solving: Strong analytical skills to diagnose and resolve system issues effectively.

• Communication: Ability to explain technical concepts clearly to team members and stakeholders.

• Collaboration: Experience working with cross-functional teams, including developers and operations teams.

Why you will love this job:

• You will gain valuable experience and wide knowledge of Software integrative systems.

• You will be exposed to advanced market technologies.

• You will work with multiple channels and diverse areas of expertise.

• Be part of a dynamic and innovative team that values collaboration and professional growth.

• Work in a supportive environment that encourages continuous learning and development.

• Enjoy a competitive salary and a comprehensive benefits package, including health, dental, vision, and unlimited paid time off.

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce