Job Title: Software Support Engineer - Automotive Connectivity
Location: Newark, CA (On-site required)
Work Schedule: Monday to Friday, 8:30 AM - 5:00 PM, 40 hrs/week (Potential for OT)
Job Summary: Lucid Motors is seeking a
Software Support Engineer with 5+ years of experience to join the
Automotive Connectivity team. The selected candidate will play a key role in diagnosing and troubleshooting vehicle software issues, especially related to the
Access Control Module (ACM) and other ECU systems. This is a unique opportunity to work in a niche, high-impact area of the EV industry alongside a cross-functional and collaborative team.
Key Responsibilities: - Investigate and resolve customer and development-related issues flagged across teams.
- Test and submit debug reports using Vector tools; document issues clearly for development handoff.
- Work specifically with the Access Control Module (ACM) - handling diagnostics, testing, and software troubleshooting.
- Interact with internal and external customers to identify, reproduce, and resolve software bugs.
- Perform OTA updates and ensure smooth software deployment to vehicles.
- Collaborate across teams on infotainment system issues, connectivity problems, and feature development testing.
- Provide support for field service engineering teams, documenting and resolving issues at the ECU level.
- Troubleshoot connectivity issues involving LTE, WiFi, GPS, and Ethernet-based networks.
- Participate in the testing of vehicle networks and communication protocols (CAN, CANoe).
- Gain exposure to TCU, infotainment, embedded systems, and diagnostics technologies.
Required Qualifications: - 5+ years of hands-on experience working with Access Control Module (ACM) or equivalent ECU systems.
- Minimum 5 years' experience using Linux for debugging or support in an automotive/embedded environment.
- Minimum 5 years' experience using Vector tools (CANoe, CANalyzer).
- Bachelor's degree in Computer Science, Electrical Engineering, or related field (Mandatory).
- Strong understanding of diagnostics (UDS, DoIP), testing and debugging techniques.
- Familiarity with vehicle communication protocols (CAN, LIN, Ethernet) and automotive network architecture.
Preferred Skills: - Experience with Infotainment Systems and Telematics Control Units (TCU).
- Exposure to OTA software updates, vehicle software deployment cycles.
- Understanding of communication standards like SOME/IP, DoIP, E2E.
- Scripting/programming experience: Python, CAPL, C/C .
- Familiarity with embedded systems, network simulation, and test plan creation.
- Hands-on experience with WiFi, LTE, GPS, and connectivity troubleshooting.
- Knowledge of AUTOSAR Classic and Adaptive systems.
Benefits of Working with Lucid Motors through eShocan: - Competitive compensation
- Opportunity to work in a high-growth, cutting-edge EV environment
- Work alongside top engineers and gain exposure to unique OEM systems
- Collaborative, innovation-driven culture
- Career growth through exposure to end-to-end automotive product development
Equal Opportunity Employer: eShocan are committed to diversity in the workplace and are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or protected veteran status.