JOB TITLE: Software Support Analyst DEPARTMENT: Public Sector REPORTS TO: Support Manager JOB LOCATION: Richmond, KY TRAVEL: 5-10% travel requiredESSENTIAL DUTIES & RESPONSIBILITIES:- Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
- Build and maintain effective relationships with team members, management, in-house software developers and clients.
- Identify, troubleshoot and resolve application issues.
- Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
- Document all reported issues and task details; analyze gathered data.
- Deploy and provide training on software applications to new clients and new versions to current clients.
- Travel is required to train new and existing clients.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):- High school diploma or equivalent
- Two (2) years related experience
- Must have a proficient understanding of computer and technical concepts
- Must have strong troubleshooting skills
- Must have strong verbal and written communication skills
- Ability to prioritize workload and manage multiple responsibilities effectively
- Available to work in the Richmond, KY office
- Experience in financial software applications is required
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):- Associate's degree or higher from a college or university is preferred
Equal Opportunity Employer
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