Software Release Manager

Job Description

CALIBRE Systems, Inc., an employee-owned management consulting and digital transformation company, is seeking a Senior Software Release Manager to oversee the management, administration, and continuous improvement of our Atlassian tool suite and Software Engineering Process (SEP). This position requires extensive hands-on experience with Atlassian tools, strong collaboration skills, and a proactive approach to supporting cross-functional software development teams.

Responsibilities:

• Monitor, update, and enforce adherence to the organization's Software Engineering Process (SEP).
• Administer and support Atlassian Cloud tools, including Jira Software, Confluence, Bitbucket, Bamboo, and Crowd.
• Configure and maintain Atlassian tools to align with business requirements and established standards.
• Collaborate with technical and business teams to integrate Atlassian tools with other enterprise systems.
• Manage user permissions, access controls, and project configurations.
• Develop and maintain user training materials; conduct training sessions as needed.
• Stay current on Atlassian product updates and new technologies.
• Establish and refine best practices for effective Jira administration.
• Provide daily support to end users, resolving technical issues and tool-related inquiries.
• Offer constructive feedback to team members and set clear performance expectations.
• Troubleshoot, resolve, and document issues related to tool usage and configuration.
• Lead implementation efforts to ensure designs and technologies meet technical and business requirements.
• Manage and audit code repository access and privileges.
• Utilize custom tools and Bamboo to deploy code updates to Oracle and other databases.
• Oversee code deployments through development, test, and production environments.
• Manage Fortify access, privileges, and processes to ensure code security compliance.

Required Experience

• Minimum of 2 years administering Atlassian tools in a corporate or enterprise environment.
• Strong expertise in Atlassian Suite administration and support.
• Proficiency in configuring workflows, screens, fields, permissions, and other Jira components.
• Experience creating custom Jira dashboards, queries, and reports.
• Ability to write advanced Jira Query Language (JQL) statements for searches and reporting.
• Solid understanding of Agile and Kanban methodologies.
• Excellent communication and collaboration skills with the ability to engage Scrum Masters, Project Managers, stakeholders, and technical teams.
• Highly proactive, self-motivated, and capable of working independently.

Preferred Qualifications:

• Jira Administration for Datacenter certification or equivalent.
• Experience with Agile project management.
• Familiarity with automation and scripting to streamline Jira workflows.
• Background in DevOps and Agile processes, including transforming business processes into Jira workflows.
• Experience developing and delivering training programs for Atlassian tool users.