Job Summary NetApp Data ONTAP , the leading storage operating system in the world, enables secure management of petabyte-scale enterprise on-premise and cloud storage. With customers around the world, delivering exceptional support is essential.
In this role you will be a member of the Continuous Product Engineering (CPE) team providing top-tier software engineering support to global customers, with a primary focus on US customers using NetApp's on-premise and hybrid cloud storage solutions.
As a member of the CPE team, you will provide engineering support to customer and field support staff, bringing your troubleshooting and debugging skills to bear against complex and challenging issues involving NetApp and other vendor products. Strong communication skills, both written and verbal, are an essential part of this role to ensure rapid resolution and customer satisfaction.
You will respond to critical situations and ensure timely delivery of optimal results when customers have experienced an outage and/or where customer support is unable to provide resolution. You must be a "take-charge" professional, with demonstrated technical problem-solving skills, and have a strong customer service mindset. You will collaborate closely with and learn from senior engineers in CPE and development to ensure external clients' needs are met. Finding the root cause of customer issues may involve careful examination of system logs, core analysis, system traces, network packet traces and Data ONTAP or other source code.
Your incredible ability to analyze problems and apply proper test tools and methods will create opportunities to improve the product and reduce future support costs. This is a regular daytime position but may entail some holiday, and/or weekend coverage in order to meet customer requirements.
Job Requirements - Operational experience in setting up and configuring Linux / UNIX-like systems
- Experience in multi-threaded operating system software development at the kernel or driver level on Linux or other UNIX-like OS
- Demonstrable programming experience in C, C , C
- Script development experience in shell, Perl or Python
- Debugging experience with GDB, WireShark, TCPDump or equivalent
- Working knowledge of Microsoft Word, Excel, Visio, PowerPoint
- Proven aptitude for learning new technologies
- Excellent written and verbal communication skills
- Excellent interpersonal communication and customer service skills
- Ability to work successfully through complex issues in high stress situations
NOTE: The applicable candidate must be a US Citizen residing and working on US soil as a condition of employment. Education and Experience - A Bachelors Degree, Masters degree or Ph.D. in Electrical Engineering, Computer Science, Math or related technical discipline; or equivalent experience is required.
- Familiarity with basic concepts of computer architecture, operating systems, data structures and standard programming practices.
- Demonstrated ability to have successfully completed multiple, moderately complex technical projects at the operating system level.
At a minimum, some experience, course or project work in one of the following:
- Operating Systems: UNIX, Linux, Microsoft Windows
- Embedded and/or Real-time systems
- Filesystems such as VFS, NTFS, JFS, ZFS; and protocols such as NFS, CIFS/SMB, S3
Compensation:
The target salary range for this position is 105,995 - 157,740 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.