Software Developer

About Firstsource

Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.

With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

Job Summary

The Software Developer - Production Support is responsible for maintaining, troubleshooting, and enhancing healthcare payor systems to ensure seamless claims processing, eligibility verification, and payment integrity. This role provides L2/L3 technical support, resolves system issues, and collaborates with cross-functional teams to improve IT operations and performance.

Key Responsibilities

Production Support & Issue Resolution:

Monitor, investigate, and resolve real-time system issues affecting claims processing, provider payments, and member eligibility.

Perform root cause analysis (RCA) for application failures and implement long-term solutions.

Work closely with business users, QA teams, and IT operations to ensure smooth system performance.

Development & Enhancements:

Develop and deploy bug fixes, patches, and minor enhancements to improve system stability.

Collaborate with developers to optimize existing applications and scripts for better performance.

Support batch job execution and monitoring for critical healthcare payor processes.

System Monitoring & Maintenance:

Utilize logging, alerting, and monitoring tools to proactively detect and resolve issues.

Perform system health checks, database optimizations, and routine maintenance tasks.

Ensure compliance with HIPAA, CMS, and other regulatory guidelines related to healthcare IT.

Collaboration & Documentation:

Work with cross-functional teams, including claims, finance, provider services, and compliance, to understand business needs.

Document issue resolutions, process improvements, and system updates for knowledge sharing.

Assist in preparing SOPs, technical documentation, and user guides for production support activities.

Required Skills and Qualifications

Bachelors degree in Computer Science, Information Technology, or a related field.

Certifications in ITIL, Azure, AWS, or database management are a plus.

3+ years of experience in IT development and production support in a healthcare payor environment.

Strong knowledge of claims processing, EDI transactions (837, 835, 270/271), and HIPAA compliance.

Experience with SQL databases, batch jobs, and healthcare payor platforms (Facets, QNXT, HealthEdge, etc.).

Technical Skills:

Proficiency in SQL, PL/SQL, scripting, and other technical knowledge for troubleshooting.

Familiarity with API integrations, middleware, and cloud platforms (AWS, Azure, GCP).

Experience with ETL tools, monitoring tools, and job schedulers.

Soft Skills:

Strong problem-solving and analytical skills for debugging complex issues.

Excellent communication skills to interact with business teams and vendors.

Firstsource maintains a Drug-Free Workplace. The companyparticipates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees I-9 to confirm work authorization.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.