Software Developer

First Cloud Inc, an Irving, TX based Information Technology and Consulting Services Firm has multiple openings for JOB ID 11406: Software Developer-ServiceNow. Job duties include: Ticket Handling: Responding to Level One support tickets, diagnosing issues, and resolving them within SLAs. User Assistance: Providing assistance to users, answering inquiries, guiding basic tasks, and offering training on ServiceNow usage. Incident Handling: Sort and prioritize incidents reported through ServiceNow, ensuring they are resolved within agreed-upon timeframes. Configuration Support: Assist with basic configurations in ServiceNow, such as managing user accounts and handling data tasks. Documentation: Maintaining documentation on ServiceNow configurations, processes, and procedures for effective knowledge sharing. Monitoring, Reporting, and Quality Assurance: Keep an eye on the platforms performance, generate reports, and participate in quality assurance and testing activities to maintain smooth ServiceNow operations. Requirements: Masters degree in Computer Science, IT, Engg or related. Salary ranges between $69,888.00 to $72,000.00/year. Send resume to: including the JOB ID. Travel and relocation to various unanticipated client locations throughout the United States may be required. Equal Opportunity Employer.