Software Administrator

Software Administrator

Department: Information Technology

Employment Type: Full Time

Location: Alexandria, LA

Reporting To: Vice President of Information Systems

Description

The Software Administrator is responsible for overseeing the installation, configuration, maintenance, and troubleshooting of designated software applications across the organization. The ideal candidate will ensure efficient system performance, security compliance, and user support to enhance business operations.

Software Installation & Maintenance:

• Install, configure, and update software applications to ensure compatibility and security.
• Maintain software licensing compliance and manage user access.
• Monitor software performance and troubleshoot technical issues.

System Administration & Security:

• Manage user accounts, permissions, and access rights in software systems.
• Implement security measures to protect sensitive data and ensure compliance with industry standards.
• Conduct regular audits of software usage and performance.

Support & Troubleshooting:

• Provide technical support to employees for software-related issues.
• Work with vendors and developers to resolve software bugs and optimize performance.
• Document troubleshooting steps and maintain an internal knowledge base.

Process Improvement & Optimization:

• Evaluate and recommend software solutions to improve efficiency and productivity.
• Develop and implement software policies, best practices, and guidelines.
• Collaborate with IT and other departments to integrate software systems.

Reporting & Documentation:

• Maintain detailed records of software inventory, updates, and patches.
• Prepare reports on software performance, security compliance, and usage trends.
• Train staff on software tools and best practices.

Job Qualifications

Preferred Qualifications & Experience:

• A willingness to learn and grow is critical for this position.
• Bachelor's degree in IT or related field (or equivalent experience).
• 2+ years of experience in software administration or IT support.

Behavioral Profile

Behavioral skills are critical for determining success in a career.

• Proficiency in software administration, troubleshooting, and Microsoft 365.
• Knowledge of databases, Windows OS, and cybersecurity best practices.
• Strong problem-solving, communication, and customer service skills.
• Ability to manage multiple tasks and collaborate with teams.

Benefits

Some of the benefits our team members enjoy include:

• Healthcare ( Legacy Health & Wellness and Legacy Pharmacy)
• Wellness Program
• Flexible Spending Account
• Additional Insurance
• Paid Time Off
• Retirement
• Chaplaincy Services
• Education