Soft Count Clerk

We are currently looking for a Full Time Soft Count Clerk to join our team located at Riverwind Casino working 3rd shift.

Summary:
Collects all bill acceptors from electronic gaming machines and money canisters from Blackjack and Poker. Performs initial count and verification of collected monies from electronic gaming machines and turns these funds over to the vault.

Responsibilities:
Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
Completes all training and development requirements and participates in continuing education opportunities
Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
Destroys used playing cards by using a machine to punch a hole in them
Counts money collected for recording to ensure amounts are documented
- Counts paper and/or coin revenue
- Correctly transacts monetary exchanges
- Balances all accounts at the end of the shift in partnership with supervisor or manager
Opens bill acceptors in the secured Soft Count room from electronic games and places the currency and ticket in ticket outs into the currency counter
Completes appropriate documentation through appropriate computer system to be sent to accounting and delivers monies to vault area
Takes currency and ticket in ticket out received from the kiosks and runs through the currency counter to separate the bill by denomination and send first count totals to Accounting
Removes canisters from Blackjack, Poker and Electronic Game bill acceptors and places them on a secured cart to transport them to the secured Soft Count room for initial count and verification
Performs all other duties as assigned

Competencies:
Essential:
Able to follow instructions, both written and oral
Able to adhere to all scheduling and attendance requirements
Maintains strict confidentiality in all matters
Honesty, truthfulness, reliability, accountability
Applies judgment to ensure monies are secure
Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
Understand, utilize and apply cash handling knowledge
Read, understand, apply, and retain knowledge of Title 31 subject matter
Knowledge and understanding of general accepted accounting principles (GAAP)
Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Skills:
Essential:
10-key adding machine

Experience:
Essential:
No prior experience required

Education:
Essential:
High School, GED or Equivalent

Credentials:
Essential:
Pass gaming background check
Gaming license or permit as required by assigned position
Pass Title 31 testing relevant to position

Working Conditions:
Essential:
May work where cigarette smoking occurs
Bright and Flashing lights
Fast-paced
Noisy
Communications written, verbal
Interacts with clinical, support, technical, professional or management staff in a variety of settings and situations
Pass pre-employment drug test
Frequently bend, kneel, stoop, push, reach
Manual dexterity
Operate normal office equipment
Sometimes lift and or carry up to 50 lbs
Sitting up to 75% of shift
Standing up to 50% of shift
Walking up to 50% of shift
May work day shift
May work evening shift
May work holidays
May work night shift
May be on-call
May work rotating shifts
May work weekend shift