Position Title: Part Time Social Media Crisis InterventionSpecialist
Status: Part-time (20 hours per week)/Non-Exempt
Schedule: In the Portland office for 5 days a week for 4 hour shifts or 4 days a week for 5 hour shifts. Remote work may be permitted on rare occasions due to inclement weather.
Weekdays after 2pm and weekends are available for the schedule. Starting Compensation: $22.00 - $23.38
About the Organization: Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help.
Part Time Social Media Crisis Intervention Specialist Position Overview: This position will monitor social media for high-acuity posts authored by youth focusing on suicidality, risk of self-harm, and severe mental health struggles. This position will provide empathetic support and compassionate care to youth in crisis through social media. When concerning social media posts are identified, this position will conduct risk assessments, provide empathetic support, de-escalate crises, identify appropriate resource referrals, and prepare reports about conversations and interventions that occurred.
Part Time Social Media Crisis Intervention Specialist Responsibilities: - Monitor social media posts of youth and identify content focusing on suicidal ideation, risk of self-harm, and severe mental health struggles with an emphasis on triaging to identify the highest acuity contacts. Offer support and compassionate listening to youth in crisis through direct messages on social media.
- Communicate about social media conversations and interventions with Lines for Life's internal YouthLine team members. Consult with the YouthLine supervisory and on-call YouthLine Clinical Leadership team as needed for support in engaging via social media with youth demonstrating suicidality, risk of self-harm, and severe mental health struggles to conduct risk assessments, deescalate crises, and collaboratively develop safety and rescue plans.
- Prepare reports on conversations and interventions that occurred with youth on social media in an accurate and timely manner with key clinical information.
- Collect data related to conversations and interactions on social media with youth and analyze data to identify trends, such as the times during the day and week when the highest frequency of conversations and interactions occurred. Regularly update data collection tools.
- Evaluate the outcome of each contact through completing a risk matrix and safety matrix.
- Collaboratively engage in program development through special projects such as conference presentations, outcome research, training materials development, and more as fits with regular responsibilities.
- Research and integrate AI technology into protocols, procedures, and reporting.
- Identify additional social media sites where staff can support youth in crisis who are posting about suicidal ideation, risk of self-harm, and severe mental health struggles.
- Complete YouthLine projects agreed upon with the supervisor between responding to contacts.
- Complete mandatory trainings to stay up-to-date on best practices related to youth crisis intervention.
- Regularly attend individual supervision and team staff meetings.
- Demonstrate the culture of Lines for Life by modeling behavior that supports the organization's goals and philosophies.
- Perform other duties as assigned.
Part Time Social Media Crisis Intervention Specialist Required Qualifications: - Able to meet Qualified Mental Health Associate requirements
- Crisis intervention experience
- Experience working with youth
- Highly competent in social media platforms and web-based computer systems
- Ability to reach out and establish rapport with youth when engaging through social media
- Strong analytical skills
- Understanding of and ability to apply mental health assessment, treatment and service terminology
Part Time Social Media Crisis Intervention Specialist Preferred Qualifications: - ASIST and safeTALK certification preferred
- Knowledge of compliance and reporting requirements related to youth crisis intervention preferred (e.g. HIPAA compliance, CPS reporting)
- Ability to self-direct work and independently manage tasks
- Ability to develop strong self-care skills to manage the weight of the content and conversations on social media
Part Time Social Media Crisis Intervention Specialist Work Environment and Schedule Requirements: - This position must work at Lines for Life's S Portland office in order to effectively collaborate with YouthLine in the event of a crisis.
- In the event of severe weather conditions or a related emergency situation that prevents an employee from being able to report in in person, then telecommuting may be approved on a temporary basis so long as the required internet security, HIPAA compliance and technology requirements can be met.
- This position requires a flexible schedule in order to work at a variety of times in order to identify trends in the frequency of risky behaviors. Once sufficient data is collected, the shifts will be scheduled at the most acute times.
- The work week would consist of 5 days a week at 4 hours per day, or 4 days per week at 5 hours per day. Weekdays after 2pm and weekends available for the schedule.
- This position requires the ability to sit and look at a computer screen for several hours at a time.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
Lines for Life is an equal opportunity employer.
All Lines for Life employees must be approved to work by the Oregon Department of Human Services' Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.