Social Media Community Coordinator

The Social Media Community Coordinator will support Johnston & Murphy with the following initiatives:

Key Responsibilities

Engage with the Audience:

• Respond to comments, messages, and mentions.
• Foster conversations and encourage interaction.
• Maintain a positive brand voice and tone.
• Re-post tagged content and stories.
• Review and approve User Generated Content.

Monitor Social Media Channels:

• Track trends, conversations, and sentiment.
• Flag potential issues or crises early.
• Report community feedback to internal teams.
• Track customer feedback for product and merchandising teams (Wide, Narrow, Sizing)

Occasional Customer Support:

• Help answer product-related questions.
• Escalate issues to the support team when needed.

Experience and Skills:

• BS/BA or equivalent experience.
• 1-5 yrs experience working in Social Media Marketing

Equal Opportunity Employer
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