Job Title:
Social Media Account Manager (Client-Facing)
Overview:
Kreative Media is seeking a proactive and highly organized Social Media Account Manager to join our growing team. This role serves as the bridge between our in-house social media content team and external clients, ensuring seamless communication, project management, and strategic execution. The ideal candidate is client-focused, detail-oriented, and thrives on keeping projects moving smoothly from start to finish.
Key Responsibilities:
- Act as the primary point of contact for assigned social media clients, leading regular communication, meetings, and updates.
- Manage social media project timelines, deliverables, and approvals to keep client campaigns on track.
- Collaborate closely with the in-house Social Media Content Creator to align content production with client goals and feedback.
- Develop and maintain social media content calendars in partnership with the content team and clients.
- Gather client feedback, organize revisions, and communicate clear action items to the creative team.
- Prepare and present monthly social media reports with key metrics, insights, and recommendations.
- Participate in client onboarding, strategy sessions, and content planning meetings.
- Ensure all content aligns with each client's brand voice, visual identity, and social media goals.
- Monitor project progress, flag potential issues early, and proactively find solutions.
- Stay informed on client industries, competitors, and trends to bring fresh ideas to client strategies.
Skills & Qualifications:
- 3+ years of experience in social media account management, digital marketing, or client services.
- Exceptional communication skills - both written and verbal - with a client-first mindset.
- Strong organizational and project management abilities; experience with tools like Trello, Asana, or a plus.
- Ability to manage multiple projects and deadlines simultaneously with strong attention to detail.
- Understanding of social media best practices across Instagram, Facebook, LinkedIn, TikTok, and emerging platforms.
- Comfortable presenting ideas, reports, and strategies to clients with confidence and clarity.
- Collaborative team player who can work effectively with creative teams and clients alike.
- Positive, solution-oriented attitude and strong problem-solving skills.
Bonus Points:
- Previous experience working in an agency setting.
- Basic understanding of social media advertising and analytics platforms (Meta Business Suite, LinkedIn Campaign Manager, etc.).
- Experience in luxury, lifestyle, hospitality, or influencer industries.
Requirements:
- Must be willing to travel occasionally.