We're recruiting for a Smart Building Engineer to spearhead the integration of a next-generation platform bridging the gap between conventional BMS and smart building solutions. Using our clients solution to integrate various BMS/BAS platforms (Niagara, Schneider, JCI, etc.) with modern Smart Building Technologies.
Key Responsibilities
You'll partner with a Customer Success Manager to support the onboarding and growth of new enterprise clients. Your role focuses on accelerating platform adoption, ensuring a seamless transition from pilot to full-scale deployment across commercial building portfolios.
- Deliver a best-in-class customer experience, acting as the technical voice of the customer.
- Own post-sale account success, driving satisfaction, retention, and long-term value.
- Support system integration and onboarding efforts, ensuring smooth deployment.
- Develop success plans tailored to client goals, with regular progress tracking.
- Build strong relationships across client teams, including facilities, sustainability, and engineering.
- Train users and contractors to drive ongoing engagement and platform utilization.
- Monitor building systems via the platform to identify inefficiencies and optimise HVAC operations.
- Provide technical reporting on energy usage, environmental quality, and equipment performance.
- Maintain regular client engagement, including site visits and strategic reviews.
- Support channel partners with technical enablement, training, and success stories.
What We're Looking For
We're seeking a technically skilled and client-focused engineer with a background in building systems and a passion for driving operational efficiency.
Essential Qualifications & Experience
- Degree in Electrical, Mechanical, Mechatronic, BMS Engineering, or similar.
- 2-5 years' experience in HVAC or building services.
- Familiarity with Building Management Systems (BMS) and building operations.
- Strong communication skills and experience in a customer-facing role.
- Comfortable working independently in a fast-paced environment.
- Team player with a proactive, positive attitude and eagerness to learn.
- Willingness to travel for site visits across the US (valid driver's license required).
Desirable (Not Essential)
- Experience in energy analysis or optimisation.
- Familiarity with building certification frameworks (e.g. LEED, GRESB, WELL).
- Ability to support account growth through insights and value-driven conversations.