About Tropolis Tropolis is a technology-enabled independent insurance brokerage dedicated to insuring tomorrow together. We are a fast-growing and exciting agency that leverages data, technology, and a community-driven approach to deliver exceptional service to our clients.
Position Overview We are seeking a Small Commercial Lines Customer Service Representative (CSR-3) to join our team in Northville, Michigan. This in-office, full-time role provides essential support to our commercial lines team, ensuring a seamless client experience through outstanding customer service, policy management, and administrative assistance. The ideal candidate is detail-oriented, highly organized, and committed to delivering excellent client service in a fast-paced environment.
Key Responsibilities - Assist clients with policy questions, endorsements, certificates of insurance, and billing inquiries.
- Support account managers and producers in servicing a book of small commercial accounts.
- Process policy changes, renewals, and cancellations accurately and efficiently.
- Communicate with insurance carriers regarding policy updates and coverage options.
- Maintain accurate client records and documentation in the agency management system.
- Provide prompt, professional customer service through phone and email interactions.
- Assist with quoting and marketing efforts for new and renewal business.
- Ensure compliance with company policies, procedures, and industry regulations.
Qualifications - Minimum of 4 years of experience in commercial lines insurance customer service (agency experience preferred).
- Proficiency in Applied Epic is required.
- Active Property & Casualty (P&C) insurance license is required.
- Strong attention to detail and ability to manage multiple tasks effectively.
- Excellent communication and problem-solving skills.
Compensation & Benefits At Tropolis, we prioritize our employees' well-being and financial security. Our comprehensive benefits package includes:
- $50,000 - $72,000, based on experience and qualifications
- Health, dental, and vision insurance for employees and their families
- Short-term and long-term disability insurance for financial protection
- 401(k) with employer matching to invest in your future
- Flexible time off (FTO) to take the time you need
- Employee ownership through the Tropolis Purpose Plan, giving every employee a stake in our collective success
How to apply If you are a customer-focused insurance professional with Applied Epic expertise, an active P&C license, and experience in small commercial lines, we encourage you to apply.
Interested candidates are encouraged to submit their resume and cover letter to email protected . Please include "CSR-3 Application" in the subject line with your name.
Tropolis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.