AJ Madison is currently seeking a Showroom Coordinator join our team. We are looking for someone with an upbeat attitude, who can roll-up their sleeves to help complete projects throughout the showroom and is incredibly organized. We want someone who is proactive, thorough, well-spoken, outgoing, and professional. Must be available to work on Sundays.
Essential Duty and responsibilities:
- Greet each person who visits the showroom, and pairing customers with available appliance advisors and designers;
- Partner with internal staff to make sure every client has a noticeably better experience;
- Answering and directing telephone calls;
- Taking and relaying messages;
- Tracking daily customer traffic
- Assisting Sales team with non-converted quotes by contacting the client to gauge interest and address any follow-up questions.
- assisting in converting said quotes or reaching out to salespeople for continued follow-up.
- Contacting clients 2 weeks prior to the ship date of the order to validate everything is ready
- form of payment
- Adjusting payment as needed and/or bringing any issues to the salesperson owning the order.
- Items
- delivery date
- Following up with clients post-delivery
- thank you cards/messages
- ensure the delivery/installation went well
- answer any questions and potentially connecting the client with either their salesperson or Customer Service.
- Assisting in growing future business.
- Answering customer service and general inquiries,
- Receive all incoming packages, mail, and additional deliveries;
- Support office management duties and showroom operations
- Manage office supply and inventory, furniture, and food/drink orders.
- Partner with showroom & corporate marketing teams to execute and recap local market events
- Assist with experiential projects and gifting as needed
- Follow local events SOP and checklists to track plans, run of show, and event prep
- Handle all local logistics (big and small) for events - including but not limited to service
- providers (catering, photography, rentals, floral, entertainment, a/v equipment, etc.)
- contracts, submit invoicing, payments, schedules, communication, follow up, invites,
- attendee lists, mailings, and more
- Research new service providers for event projects as needed
- Provide all necessary receipts, invoices, documentation to corporate marketing
- Work with local event production resources and vendors as required
- Travel within local markets to execute community/trade events and drive community
- engagement/awareness
Skills and Qualifications:
- A minimum of 4 years' experience in a customer service-related field
- Strong customer experience background & skills;
- Professional appearance;
- Outstanding attention to detail, organized, collaborative, and creative individual;
- Excellent writing and communication skills;
- Proficiency in software applications including Microsoft Word, Excel, and Outlook;
- Bonus if experience working with attendee invite management systems such as Event Farm, EventBrite, Splash, etc.
- Ability to multi-task while maintaining strong attention to detail;
- Ability to take initiative, be proactive, and work independently;
- Willingness to efficiently handle administrative tasks while simultaneously balancing customer interaction;
- At least a high school diploma or equivalent;
- Must be available to work Sundays.