Shopping Centre Operations Leader (Brighton) - INGKA
Brighton
Full Time Permanent
Come see the wonderful workday where we create a better everyday life for the many.
Are you passionate about the shopping centers industry and eager to contribute to positive change? At Ingka Centres, we're on that journey, and we're looking for someone like you to join us.
We seek a candidate who can improve customer experience by ensuring a safe and comfortable environment in the Meeting Place. If you have a customer-focused mindset and experience in commercial property operations or similar roles, this could be the perfect opportunity for you.
Your responsibilities include optimizing the Meeting Place experience for visitors, driving visitation, and delivering sustainable business growth for our Partners and Meeting Places. You will work towards operational excellence, efficiency improvements, and enhancing commercial performance, brand value, and sustainability.
What You Will Be Doing:
- Collaborate with your team to make Brighton an inspiring Meeting Place that exceeds customer expectations.
- Coordinate with the Meeting Place Team, Service Office, and Facility Management Service providers to maintain high standards focused on sustainability.
- Partner with the Facility Management team to ensure quality Facilities Management services that positively impact customer experience.
- Manage budgets in collaboration with the Meeting Place Manager.
- Lead projects with Service Office, Consultants, and Supply Partners to improve financial and operational performance.
- Oversee tenant coordination, liaising with FM services and the Partner Relationship Manager.
- Update Facilities Management organizational requirements annually.
- Coordinate event installations and activities requiring technical support between the Meeting Place Management and Facilities Management Service.
- Drive continuous sustainability improvements, including energy, emissions, water, and waste management, in cooperation with Community Engagement.
- Support risk management efforts alongside the Safety & Security Lead.
This role is based in Brighton, working 39 hours per week, with on-call duties over weekends, and weekend shifts will be pro-rated over the year.
Please include an up-to-date CV and cover letter with your application. Shortlisted candidates will be invited to a virtual interview. We encourage prompt applications due to the tight recruitment timeline.
For questions about the role or recruitment process, contact Cheryl Craig.
We value diversity and welcome candidates from all backgrounds. Join us and be part of creating a better everyday life for the many.