Shop Educator

OVERVIEW:

The Shop Educator ensures that the quality and consistency of stylist training is executed effectively in alignment with company directives. The Shop Educator is held accountable for their individual stores product education resulting in product sales, client experience (rate your blowout scores), and stylist training surveys and plays an integral role in identifying and reporting training content needs, developing training content, and rolling out any new content or initiatives to the field.

MAJOR ACTIVITIES PERFORMED:

1. Supports one - (1) Drybar shop depending on geographic market and their team members with proper auditions & training, understanding of new products & retail supplies, shop compliance, providing a positive morale approach, implement problem solving strategies and execute impeccable delivery of tasks.
2. Manage service quality by upholding Drybar standards, including quality control checks in your designated shops, providing feedback to the shop management, and reporting observations to the company senior leadership team.
3. Facilitate training to maintain consistent and effective training for all shop team members while keeping in accordance with what is outlined in the Drybar standards.
4. Conduct and lead orientation training for all new hire training to include the proper Drybar blowout techniques, new hire paperwork, onboarding, services offered, and client experience training. Confirm that all training is conducted in a timely manner of 3 days for all new hires and 1-2 days for rehires and/or depending on the needs of the stylist.
5. Identify on-going training and developmental needs for stylists. Recommend areas of needed development, as well as congratulating successes on a regular basis, and articulate in a constructive and factual manner.
6. Conduct stylist interviews and auditions to assess talent based on stylists' technical capabilities.
7. Train team members on new products and tools. Confirm communication of special product, merchandising and services promotions to all team members. Will be responsible for training others how to communicate promotions to clients or train stylists to technically perform the services being offered.
8. Ensure all company procedures and policies, federal, state and local regulations, health department and cosmetology board required standards of compliance and operations are met.
9. Adhere to Drybar's Timekeeping Policy. Responsible for reporting all time worked for self and others, including any work performed off shop premises, in a timely fashion to management.
10. Monitor shop inventory: regularly check all retail supplies; may assist with stocking product, tools and supplies. May support inventory management at the direction of Area Manager.
11. Responsible for providing staff with weekly information as it relates to styling services, product launches, and/or when directed by management. Assist with administrative tasks as assigned.
12. Provide ongoing advanced education for your assigned shops and ensure stylists are meeting the 45-minute requirement on managing a blowout.
13. Provides excellent customer service, responding to all inquiries within 8 or less working hours.
14. Participate fully in meetings, trainings and team building events.
15. Follow and comply with the Company's Employee Handbook, policies, and procedures and work rules.
16. Adhere to the concept of team, aligning to and supporting the company's vision, mission, and goals.
17. Performs other duties as assigned.