Shipping/Receiving Clerk

Position would require the candidate to be a W2 employee of Donatech.
US Citizenship Required.

This position oversees the life-cycle of a repair order from purchase order placement to order closure in the applicable systems. This position creates quotes and sales orders, accurately reflecting customer purchase order requirements, in the SAP Sales & Distribution module. Managing ongoing changes to SAP sales orders, monitoring inventory and billing reports and taking appropriate action is also performed. Regular communication with external and internal customers is necessary. Actions directly impact sales, profit and on-time delivery performance.

Job Responsibilities

• Assist when required to verify incoming shipments accuracy, identify discrepancies and work with Customer and internal depart-ments to resolve.

• Verify Customer Purchase Order requirements, ensuring these can be performed by the Service Center, resolving these prior to accept-ing work by monitoring and following up with internal and external Customers.

• Understand Service Contract, Customer requirements and process flow for the creation of Service Notifications in SAP.

• Monitor own output and quality of the work to ensure alignment with organizations standard.

• With moderate supervision demonstrate ability to use tools, systems, procedures and processes required to create SAP service notifications.

• Assist in identifying process constraints to team resolution and implementing improvements for Customer Satisfaction.

• May perform and assist with special projects, as required.

• Demonstrates moderate ability to use SAP reporting tools to create reports to meet customer expectations

• Coordinate holidays, extra hours, shift changes.

• Administration of the different customer portals

• Validate and capture the reported defects.

• Modify orders on SAP system

Qualifications/Experience Needed:

• Typically requires AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.

• Must be a U.S. Person/Permanent Resident "Green Card" holder.

• Prior experience in a related environment involving written and oral communication with internal or external customers.

Preferred Qualifications:

• Prior experience using SAP or other ERP system.

• Prior experience using Microsoft Office Suite.