Connect has partnered with our client to source for a Shipping & Customer Support Coordinator
Location: LaVergne, TN
Appreciation and Compensation: $20.00/hour
Health, Dental, Vision Insurance
Hours: Monday-Friday, 7:30 AM - 4:00 PM
On-Call: 24/7 availability (minimal after-hours calls expected)
About the Role:This position plays a critical role in managing internal and external customer needs, processing orders, and ensuring efficient communication across teams.If you're detail-oriented, eager to learn, and thrive in a fast-paced, distribution environment-this opportunity is for you.
Key Responsibilities:
- Create and process customer orders with accuracy and urgency
- Review and manage incoming EDI (Electronic Data Interchange) documents
- Print Bill of Ladings (BOLs) and send Advanced Shipping Notices (ASNs)
- Serve as the liaison between distribution center personnel and customers
- Provide prompt and professional support to both internal teams and external clients
- Remain on-call to handle after-hours inquiries (minimal expected)
What We're Looking For:
- Previous experience in customer service, logistics, or distribution environments preferred
- Strong communication and interpersonal skills
- High attention to detail and organizational skills
- Familiarity with EDI systems and BOL/ASN processes is a plus
- Reliable and flexible team player with a desire to learn and grow