Shift Supervisor

Note: You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Basic Function: To oversee and ensure the smooth operation of the front line and kitchen, ensuring the best customer experience.

Personal Requirements, Skills, and Abilities:

1. Some high school courses preferred.
2. Must present a clean, neat, and well-groomed appearance.
3. Thorough knowledge of kitchen food preparation and operational procedures is required.
4. Strong interpersonal communication skills to effectively work with team members and customers.
5. Good hearing to communicate effectively with customers and team members, particularly at the drive-through.
6. Good vision to monitor store activities and ensure safe operation of kitchen equipment.
7. Integrity and honesty are essential.
8. Assertive and approachable demeanor.
9. Able to follow both verbal and written instructions and read recipes accurately.
10. Attention to detail and calmness under pressure are crucial.
11. Team-oriented with minimal disruption to customers and coworkers.
12. Capable of standing, walking, lifting up to 50 lbs., and bending throughout the majority of the shift.
13. Good manual dexterity for efficient and accurate work during busy periods.
14. Collaborate to ensure constant customer satisfaction through quality service and cleanliness.

General Responsibilities:

1. Ensure high levels of customer satisfaction with prompt, efficient service and quality products.
2. Exemplify excellence in quality, service, and cleanliness.
3. Maintain consistent product portions.
4. Create a positive and collaborative atmosphere among team members and customers.
5. Maintain knowledge and operation of all relevant equipment and processes.
6. Adhere to all safety rules, policies, and procedures.

Job Training: Training is typically conducted under close/general supervision, with guidance available for exceptional problems or duties. This role involves frequent customer interactions.

Decision Making Responsibilities: Ability to observe, recognize, and rapidly respond to various situations is essential. Setting priorities and responding quickly to the needs of customers and staff are crucial aspects of this position.

Working Conditions: The work environment may involve extreme temperatures and high noise levels at times. There may be periods without food or drink during busy times.

Consequence of Errors: Mistakes may lead to employee injuries, customer dissatisfaction, lost revenue, or damaged equipment.

Key Activities:

1. Quickly prepares customer orders to specifications and ensures high-quality standards are met.
2. Works collaboratively with team members to maintain consistent customer satisfaction through exceptional service and cleanliness.
3. Prioritizes tasks, attending to customers first, followed by maintaining the dining area, and then the work area.
4. Operates all kitchen equipment efficiently.
5. Engages with customers in a friendly and courteous manner.
6. Supervises employees in the front line and kitchen areas.
7. Reports any necessary repairs for equipment and facilities to the Maintenance Department.