Shift Leaders at Crumbl Cookies Multiple Locations

Benefits:

401(k) matching

Employee discounts

Free food & snacks

Free uniforms

Paid time off

Wellness resources

$17.00 - $20.00 / hour

Part-Time or Full-Time

Rapid raises and promotion for top performers

401k with Matching for Full-Time

Generous PTO Accrual for Full-Time

Monthly Shared Bonus Potential

Monthly bonus potential

The Crumbl Mission: Bringing friends and families together over a box of the best desserts in the world.

About Us: Crumbl is the nation's largest gourmet dessert company, with over 1,100 stores in the United States and Canada and growing despite only opening our first store in 2017. We rotate our menu of cookies, cakes, and pies EVERY week, giving our customers many reasons to always try something new. Our "Open Bakery" concept gives customers a front row seat as we prepare their box of the world's best desserts from scratch.

Shift Lead Position Description: Following a 2-week training period on all-things-Crumbl, this role will be the primary manager of the store during each scheduled shift, where you will be responsible for managing each shift's team of Bakers in exceeding Crumbl's already high minimum standards of excellence in Quality, Customer Service, and Cleanliness. You will participate in meetings, take on tasks in support of the General Manager, and be supported in learning new things, and encouraged to advance your career with us.

Responsibilities Following Training Period:

Perform as Manager on Duty during scheduled on-floor shifts in charge of assigning staff to their best positions for the shift, and ensuring they follow policy in all areas.

Be the front line in resolving customer service issues via phone, in the lobby, and online if needed.

Mentor and train new entry level staff

Mentor and train team members on The Crumbl Way

Coordinate and ensure scheduled dough production, dessert decoration, and baking schedules are on-track

Execute all Opening, Shift-Change, and Closing procedures when scheduled, including use of app for checklists

Participate with full management team in developing and nurturing a strong and inclusive culture of integrity, responsibility and excellence

Minimum Requirements:

Previous food service leadership experience

Availability to work half of the weekend shifts each month (We're closed on Sundays)

Completion of Basic Food Handlers certificate

Completion of ServSafe - or equivalent - within 90 days of hire

Comfortable with Smart Phone Apps, Spreadsheets, Email and Online Calendars

Valid driver's license and reliable transportation to/from work

Includes Guarantee Tip Minimum: This role includes TIP SHARING, and includes a guaranteed minimum amount to reach your promised hourly pay rate. This is not "capped" though, so when the store's total tips exceed the minimum, those are paid on top of the minimum guarantee based on policy.

Full-Time Benefits:

Health Reimbursement Accounts

401k with Employer Match after 3 months

PTO hours per each hour worked up to 80 hours max annually

One free cookie per shift

Employee discount

Closed Sundays

Why Work for Crumbl: Crumbl is NEVER boring, and we'll teach you to bake if you don't already know. We strive to make every visit a memorable moment for each customer. We offer many different roles and schedules to support the different career stages of our team members. Our goal is always to promote from within, and we believe strongly in supporting our employee's efforts to grow and advance and earn more. Our training program builds in a set of guaranteed raises, and our tips are shared across all staff working to serve our customers during store hours. We also offer monthly incentive programs that reward great attendance and teamwork towards meeting overall key store performance goals.

Work Location Options:

Jenkintown, PA 1595 The Fairway, Jenkintown, PA 19046 (in the Baederwood Shoppes on the Fairway, next to Planet Fitness and Whole Foods)

Exton, PA 126 Woodcutter St, Suite 100, Exton, PA 19341 (in Main Street at Exton center, across from Movie Tavern and next to Saladworks)

Newtown Square, PA 3741 West Chester Pike, Suite 103, Newtown Square, PA 19073 (in Ellis Preserve, next to MOD Pizza, Chipotle, FedEx, and CAVA)