Shift Lead (Dunkin Donuts)

Henderson, Nevada

Las Vegas Petroleum

Key Responsibilities: 1. Team Supervision & Leadership:

Lead and motivate team members during the shift to ensure they meet Dunkin' Donuts' high standards of service and productivity.
Assign tasks to team members, ensuring efficient use of time and resources.
Provide guidance and direction to crew members, supporting their development and performance.
Ensure that team members are following proper procedures and maintaining a positive work environment.
Serve as a role model for excellent customer service, efficiency, and teamwork.

2. Customer Service:

Ensure that customers receive prompt, friendly, and professional service at all times.
Address customer complaints or concerns quickly and effectively, escalating to management if necessary.
Ensure all customer orders are accurate and completed in a timely manner.
Maintain a high level of customer satisfaction through positive interactions and quality service.

3. Operational Oversight:

Oversee food preparation and ensure products meet Dunkin's quality standards.
Ensure that the restaurant's environment remains clean, organized, and well-maintained during shifts.
Assist with opening and closing duties, ensuring the store is prepared for the day's operations and properly secured at the end of the shift.
Monitor inventory levels and help ensure supplies are stocked and ready for service.

4. Health & Safety Compliance:

Ensure adherence to food safety standards and sanitation procedures.
Ensure that all employees are following health and safety regulations, including proper food handling and cleanliness.
Ensure that all kitchen equipment is used properly and safely.

5. Cash Handling & Financial Responsibility:

Oversee cash handling procedures, including register operations, drawer balancing, and customer transactions.
Assist with tracking sales and labor data during the shift.
Ensure that registers and cash are handled according to company policies and standards.

6. Training & Development:

Assist in training new team members on Dunkin' Donuts' products, services, and policies.
Provide ongoing training and support to staff to ensure they understand their roles and responsibilities.
Help monitor and evaluate team member performance and provide feedback to improve skills and productivity.

7. Support Management:

Support the restaurant management team in achieving sales targets and operational goals.
Help maintain inventory control and assist in placing orders as needed.
Assist with the management of daily operations, including ensuring the restaurant is fully staffed and that the team works together to meet customer demand.
Report any operational issues or concerns to the Assistant Manager or Restaurant Manager.

Qualifications:

At least 1 year of experience in a food service or quick-service restaurant environment, with some experience in a supervisory or leadership role.
Previous experience in customer service or restaurant operations is a plus.

Strong leadership and team-building skills.
Excellent communication and interpersonal skills.
Ability to multitask, prioritize, and manage time effectively.
Strong problem-solving skills and the ability to resolve customer issues or operational challenges.
Ability to train and motivate staff members.

Ability to stand, walk, and bend for extended periods of time.
Ability to lift up to 25-50 pounds as needed.
Ability to work in a fast-paced environment, handling multiple tasks simultaneously.

Date Posted: 13 May 2025