Shift Lead

Benefits:

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Vision insurance

Description:

We are looking for an enthusiastic, hospitality minded, service professional to join our team.

You are passionate about service and loves to share that passion by going above and beyond for customers. A natural-people-person with an eye for the details. You are looking to join a hard-working and efficient team that cares about great food and customer experience.

You will be responsible for overseeing the shift and all that goes into it.

You will be helping to create exceptional experiences for our guests during their visit with us by serving scratch made, chef driven cuisine. You will be crafting exceptional coffee beverages, or a craft cocktails. You will be taking dine-in and to-go orders, delivering beverages in a timely fashion, managing your running side work, and resolving customer issues. In addition, you will help by cleaning tables, removing dirty dishes, setting tables, and running food and beverage. Essentially, you are great at managing multiple priorities and thrive in a fast-paced environment. With special attention to the details, you care about performing quality work and overall contributing to a friendly and productive team atmosphere. We are crew at Olive and Finch and while you will be focused on once particular responsibility at a time, you can jump in and help with all responsibilities of our beverage and service team.

Responsibilities:

Provide legendary guest service.

Produce coffee drinks and cocktails to O&F specifications.

Take orders customers for food and beverages.

Deliver all food and beverages in a timely fashion.

Maintain cleanliness, organization, and appearance of the restaurant.

Greet guests and guide them through ordering process.

Provide guests with menus.

Inform guests of current promotions

Operate cash registers to accept payments for food and beverages.

Answer the phone.

Take to-go orders.

Keep the order counter stand neat, tidy, and presentable for guests.

Wipe tables or seats with dampened cloths

Set tables with condiments and other supplies.

Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.

Perform serving, cleaning, or stocking duties.

Responding to and resolving customer concerns or complaints

Evaluating and modifying processes to improve efficiency and quality of service.

Qualifications:

Ability to memorize all the ingredients in both the menu as well as daily/weekly specials.

General knowledge of wine, cocktails, and beer

Must have 2-3 years of shift lead experience.

Ability to stand, walk, and carry food trays for prolonged periods of time.

Ability to effectively listen to and respond to customer needs

Must have a courteous, friendly, and professional demeanor

Ability to multitask efficiently.

Previous restaurant experience preferred.

Ability to lead a team of 8 team members; including FOH and BOH teams

Must have cash handlining and end of night process experience

Friendly and customer-focused personality

Experience with ordering from food providers

Ability to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance.

Ability to clearly communicate guests' needs

Ability to effectively communicate on the telephone.

Able to work in a fast-paced environment.

Able to lift, carry, or pull objects that may be heavy.

Able to stand for extended periods of time.

Able to prioritize, organize, and manage multiple tasks.

Our Perks:

Employee Discounts

Growth Opportunities

Participation in Our Causes

A Creative Work Environment

We will schedule a stage with you as part of the interview process.

About Olive and Finch: Our focus is scratch-made and wholesome food delectably made to order. We know a home-cooked meal or full dining-out experience is not always an option, but we also know the quality of your food should never be compromised, that's why we're here. We've spruced up a selection of classic recipes along with a variety of creative dishes all made with our love for savory food made fresh. We keep our kitchen stocked with fresh baked breads, sauces made by hand, and the freshest produce available. Our meats are roasted and seasoned by our chefs all under our very own roof. That's what we believe it takes to hand-craft recipes that are wholesome and full of flavor.