Services Support Rep 2

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry focused solutions integrated with leading-edge security to clients in government, financial services, and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Position: Services Support Rep 2

Location: Salt Lake City, UT 84120

Duration: 3 Months

Job Type: Contract

Work Type: Hybrid

Shift: 6am-7pm EST (Onsite - 3 days a week)

Job Description:

Job Profile Summary:

• Advises and assists users over the telephone, email or chat to resolve incidents related to hardware, software, network connectivity and peripherals. Screens, diagnoses, researches and resolves user issues.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Provides onboarding support of new associates, including laptop and/or desktop configuration, system access and security clearances.
• Documents service requests and dispatches orders to support groups for problem resolution.
• Provides quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs).

Key Responsibilities:

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.

TekWissen Group is an equal opportunity employer supporting workforce diversity.