Position : ServiceNow Test Manager
Location: Raleigh, NC(Hybrid)
Duration: 3 Years Contract with good chances of extension
Key Responsibilities
- Develop and lead a comprehensive testing strategy across all phases of the SDLC-functional, regression, integration, performance, and user acceptance testing (UAT).
- Define and manage detailed test plans, test cases, and scripts aligned with business requirements and ServiceNow best practices.
- Own the end-to-end testing process, including defect triage and resolution, in coordination with developers and business analysts.
- Leverage ServiceNow Automated Test Framework (ATF) and other tools to streamline and scale test automation.
- Partner with business teams to facilitate effective, engaging UAT sessions; capture actionable feedback and translate it into quality improvements.
- Report progress, test metrics, risks, and quality status to project leadership and key stakeholders.
- Maintain adherence to internal standards, security policies, and ServiceNow governance.
- Keep pace with ServiceNow releases and best practices, continuously improving testing capabilities.
- Mentor team members and end-users on testing best practices and ATF usage.
Required Qualifications
- Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field Strong grasp of ServiceNow modules and platform functionality.
- Experience with ServiceNow ATF and test management tools (e.g., Zephyr, qTest, TestRail).
- Proven success designing test cases for functional, regression, and integration testing.
- Hands-on experience with API testing (REST, SOAP). Familiarity with various development methodologies: Agile, Scrum, Waterfall, and Kanban. Skilled at coordinating and facilitating UAT, including stakeholder communication and training.
Preferred Qualifications
- ServiceNow certifications : CSA, Implementation Specialist, or Application Developer.
- Experience with ServiceNow's Test Management module.
- ISTQB or Certified Agile Tester (CAT) certification.
- Background in cloud or managed services environments (MSP experience a plus).
- Familiarity with Salesforce, ITSM, or ITIL frameworks (ITIL v3 or v4 certification desirable).
- Experience with load/performance testing tools.