Servicenow Test Manager

Pay Range

• $58 - $68 per hour (Paid Weekly)

Overview

Cox Communication and RapidScale are searching for a talented ServiceNow Test Manager in Raleigh, NC. In this role, you'll collaborate with technical teams, program leaders, and business stakeholders to design and implement effective, scalable testing frameworks-both manual and automated. If you're passionate about quality, comfortable with complexity, and motivated to make an impact, this role is for you.

Cox Communications is a leading provider of digital cable television, telecommunications, and home automation services. With a focus on innovation and customer satisfaction, Cox Communications offers high-speed internet, digital telephone, and home security services to residential customers and businesses. We're currently looking for talented individuals to join our team.

This is a 36-month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.

Shift/Hours

• This is a hybrid role in Raleigh, NC; onsite 3 days per week
• Monday - Friday; 9:00 AM - 5:00 PM

Responsibilities

Responsibilities of the ServiceNow Test Manager:

• Develop and lead a comprehensive testing strategy across all phases of the SDLC-functional, regression, integration, performance, and user acceptance testing (UAT).
• Define and manage detailed test plans, test cases, and scripts aligned with business requirements and ServiceNow best practices.
• Own the end-to-end testing process, including defect triage and resolution, in coordination with developers and business analysts.
• Leverage ServiceNow Automated Test Framework (ATF) and other tools to streamline and scale test automation.
• Partner with business teams to facilitate effective, engaging UAT sessions; capture actionable feedback and translate it into quality improvements.
• Report progress, test metrics, risks, and quality status to project leadership and key stakeholders.
• Maintain adherence to internal standards, security policies, and ServiceNow governance.
• Keep pace with ServiceNow releases and best practices, continuously improving testing capabilities.
• Mentor team members and end-users on testing best practices and ATF usage.

Minimum Qualifications

Minimum Qualifications of the ServiceNow Test Manager:

• Bachelor's degree in a related discipline and 6+ years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4+ years' experience; a Ph.D. and 1+ year of experience; or 10 years' experience in a related field.
• Strong grasp of ServiceNow modules and platform functionality.
• Experience with ServiceNow ATF and test management tools (e.g., Zephyr, qTest, TestRail).
• Proven success designing test cases for functional, regression, and integration testing.
• Hands-on experience with API testing (REST, SOAP).
• Familiarity with various development methodologies: Agile, Scrum, Waterfall, and Kanban.
• Skilled at coordinating and facilitating UAT, including stakeholder communication and training.

Preferred Qualifications

Preferred Qualifications of the ServiceNow Test Manager:

• ServiceNow certifications: CSA, Implementation Specialist, or Application Developer.
• Experience with ServiceNow's Test Management module.
• ISTQB or Certified Agile Tester (CAT) certification.
• Background in cloud or managed services environments (MSP experience a plus).
• Familiarity with Salesforce, ITSM, or ITIL frameworks (ITIL v3 or v4 certification desirable).
• Experience with load/performance testing tools.

Requisition Disclaimer

As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

This job posting is for a temporary role as an employee of Atrium on assignment at Cox. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements

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