Servicenow Technician with Security Clearance

ServiceNow Technician
MacDill AFB - Tampa, FL Ready to take your skills to the next level? Join RedSky, a technical consulting firm specializing in systems administration, IT governance and policy, program and project management, and cybersecurity operations. Best-in-Class Benefits and Perks:
We value our employees' time and efforts. Our commitment to your success is enhanced by a competitive compensation of $143,000 annually, depending on experience, and an extensive benefits package including:

• Comprehensive health coverage: Medical, dental, and vision insurance provided

• Robust retirement planning: 401(k) plan available with employer matching

• Financial security: Life and disability insurance for added protection

• Education Assistance: Tuition reimbursement

• Well-being and work-life balance: Paid government holidays and personal leave Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture. As a ServiceNow Technician, you support one of our Department of Defense (DoD) customer by overseeing their ServiceNow system maintenance, workflow development, bug fixes, enhancements, and upgrades, as well as assisting with the technical implementation of the tool. You must have hands-on experience with ServiceNow HTML, CSS, Angular JS, Jelly scripts and Restful API webservices, experienced in Java script, html, or CSS, skilled in utilizing best practice engineering methods, possess demonstrated knowledge of incident management, problem management, change management, knowledge management as well as request fulfillment and be a certified ServiceNow ITSM Implementer. Consistent and regular attendance is an essential function of this job. Perform other related duties as assigned. To thrive, you should have:
• A Top-Secret (TS) clearance, with the ability to upgrade to Sensitive Compartmented Information (TS/SCI).

• Bachelor's degree in Computer Science, Information Systems, or a related field with at least 5 years of relevant experience.

• 3-5 years of experience as a ServiceNow Systems Engineer, implementing ServiceNow solutions in a Linux environment.

• ServiceNow Certified System Administrator and/or ServiceNow Certified System Engineer.

• Experience with ServiceNow integrations and ITOM/ITAM applications (discovery, asset management, service mapping, event management).

• Knowledge of relational databases (e.g., MariaDB), including installation, optimization, indexing, and coding. Responsibilities as the ServiceNow Technician include:
• System Monitoring & Risk Management: Monitor ServiceNow system stability, conduct risk assessments, and address potential service gaps.

• Configuration & Maintenance: Configure and maintain ServiceNow SPM modules, including Agile Development, Demand, Project, Portfolio, and Resource Management.

• Reporting & Performance Tracking: Develop dashboards, KPIs, and reports to track portfolio performance, risks, and opportunities.

• User Support & Issue Resolution: Work directly with end users and stakeholders to resolve ServiceNow support issues and provide best-practice guidance.

• Customization & Process Improvement: Modify and customize core applications (Incident, Problem, Change, Requests, Service Catalog) while implementing ITIL, Agile, and PMBOK best practices. Ready to take your career to the next level? Take the next step in your career with a company committed to your success. Apply now and be a part of our mission-driven journey. Please email your resume to We are an equal-opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.