Servicenow Technical Lead

Experience (Years): 6-8 Essential Skills: Technical Comptency Experience as a Technical Lead Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution Understanding customer business requirements and convert to functional requirements Responsible for reviewing requirements for accurate estimation Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow Expertise ServiceNow deployments, ITSM migrations, conslidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise Review, and do proactive analyze and resolve application issues as needed Mentor and share technical knowledge/guidance to team Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specilist and ITIL V3 foundation Should possess good knowledge in Agile/Scrum methodology Behavioral competency Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts Excellent team management skills to manage the project team and members Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) Desirable Skills: Experience in ServiceNow custom application design and development Evaluate the tool stability and performance and provide recommendations Knowledge on new servicenow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc ) Preferred to have ServiceNow Implementation Specialist certification Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders Country: United States Branch City Location: Seattle, WA
SEATTLE
Seattle,W

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.