Servicenow Technical Lead

Description:

Job Description

• Develop, configure and customize ServiceNow applications, integrations and services - ITSM, SPM, HAM/SAM, HCM

• Collaborate with customers and stakeholders to translate business requirements into technical solutions

• Identify opportunities to improve business outcomes through automation and advanced ServiceNow capabilities

• Troubleshoot and resolve issues on the ServiceNow Platform as necessary

• Monitor and maintain the ServiceNow Platform, mid-servers and integrations

• Other duties as assigned

Qualifications:

• 5+ years of ServiceNow development experience, with 2+ years in an Agile team

• Experience with ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules

• Knowledge of Agile development methodologies

• Experience working in a global setting

• Ability to quickly learn new concepts and functionality

• Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines

• Experience with IT Service Management (ITSM), Customer Service Management (CSM), Field Service Management (FSM), Service Catalog, and other ServiceNow modules

• Strong analytical and problem-solving skills, with the ability to effectively communicate

technical concepts to non-technical stakeholders

• Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and levels of the organization

• Experience integrating ServiceNow with other platforms

• ServiceNow Certified Application Developer (CAD)

• Experience with ServiceNow Orchestration and Integration Hub

• Knowledge of ITIL framework principles and practices