Job ID Number R5091
Employment Type Full time
Worksite Flexibility Remote
Job Summary As the ServiceNow Systems Administrator you will oversee the configuration, customization, and maintenance of the ServiceNow platform
Job Description We are looking for a
ServiceNow Systems Administrator to oversee the configuration, customization, and maintenance of the ServiceNow platform. This position will be a
full-time 8+ month contract and
remote in Florida. Candidate's must currently reside in Florida and be comfortable coming onsite 1-2 times a month to the Miramar, FL office. Due to our end client, candidates must be able to work on CAI's W2 without a need for sponsorship now or in the future. What You'll Do - Oversee the configuration, customization, and maintenance of the ServiceNow platform, ensuring optimal performance and stability
- Lead the implementation of new modules, applications, and enhancements based on business requirements
- Collaborate with IT and business stakeholders to define and document technical specifications and workflows
- Develop and enforce best practices for ServiceNow administration, including system security, user access, and data integrity
- Troubleshoot and resolve complex issues related to the ServiceNow platform, providing timely support to users
- Conduct system upgrades, patches, and maintenance to ensure the platform is up-to-date and secure
- Create and maintain comprehensive documentation for system configurations, processes, and procedures
- Provide training and mentorship to junior administrators and other team members on ServiceNow functionalities and best practices
- Monitor system performance metrics and make recommendations for improvements and optimizations
- Stay current with ServiceNow updates, features, and industry trends, evaluating their potential impact on the organization
What You'll Need Required:
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 5+ years of experience as a ServiceNow Administrator, with a proven track record of successful implementations and management
- Strong understanding of ITIL processes and ServiceNow best practices
- Proficiency in ServiceNow scripting languages (JavaScript, GlideScript) and web technologies (HTML, CSS, AJAX)
- Experience with ServiceNow modules such as Incident, Problem, Change, and Asset Management
- Excellent analytical and problem-solving skills, with strong attention to detail. Outstanding communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders
- Enforce ServiceNow license management & governance (e.g. User, App, API Usage, Custom Tables, etc.)
Preferred:
- ServiceNow Certified System Administrator (CSA) certification
- Additional ServiceNow certifications (e.g. Certified Implementation Specialist)
- Experience with ServiceNow integration tools and APIs
- Knowledge of database management and SQL (MariaDB)
- Experience with ServiceNow Remote Process Synchronization
- Experience with ServiceNow On-Prem instance implementation, management, and troubleshooting
Physical Demands - Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111.
Equal Employment Opportunity Policy Statement CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.