Description SAIC has an immediate opening for a ServiceNow Administrator in Annapolis Junction, on a very exciting program. In this role you will do many different things such as:
- Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
- Manage IT system infrastructure and any processes related to these systems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provide support for the escalation and communication of status to agency management and internal customers
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Configure and manage UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
Qualifications - Must currently hold an Active TS/SCI and Poly clearance
- Bachelor's degree, or commensurate experience can be substituted for the degree
- Minimum of 9 years of experience as a Systems Administrator in programs and contracts of similar scope, type, and complexity is required
- 4 years of experience with Service Management (ITSM) is required
- 2 years of experience with ServiceNow platform is required
- 1 year experience integrating ServiceNow with other applications is required
Desired:
- ServiceNow System Administrator certification
- DoD 8570 compliance Information Assurance Technical (IAT) Level II certification
Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER:
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability