ServiceNow Senior CMDB Engineer
Job Locations
US-IL-Itasca
ID
Category
Information Technology
Position Type
Regular Full-Time
Introduction
Join us at AIT, where we believe every day presents an opportunity to make a global impact.
We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us. Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview
The ServiceNow Senior CMDB Engineer will be responsible for leading the configuration management database (CMDB) within the ServiceNow platform. This role involves managing the CMDB, ensuring data accuracy, and integrating with other IT systems to support IT service management (ITSM) processes. The CMDB Manager will work closely with various departments to ensure the CMDB supports business needs and IT operations.
Responsibilities
Oversee the management and accuracy of the CMDB, ensuring that all configuration items (CIs) are identified, controlled, and maintained. This includes managing the lifecycle of CIs from creation to retirement, defining relationships between them, setting naming conventions, defining data models, establishing processes for data entry and updates, and monitoring compliance with CMDB standards. - Lead the implementation and maintain discovery, providing governance to ensure data completeness and accuracy.
- Maintaining the accuracy and completeness of the CMDB data. This involves regular audits, reconciliation, and validation of data to ensure it reflects the current state of the IT environment
- Tracking the CMDB Health, generating reports, providing insights based on CMDB data to support decision-making processes. This includes identifying trends, potential risks, and areas for improvement
- Working closely with various stakeholders, including IT, security, and business teams, to ensure that the CMDB meets their needs and supports their objectives
- Providing training and support to users of the CMDB to ensure they understand how to use it effectively and comply with relevant processes and policies
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
Education Bachelor's Degree
Experience 7+ years experience using the ServiceNow with a strong focus on CMDB, CSDM, Discovery and Integration (Required)
3+ years experience working within the ITIL and IT Service Management discipline
Knowledge, Skills, and Abilities ServiceNow: Configuation Management Database High
ServiceNow: CSDM High
ServiceNow:ITOM High
ServceNow Integrations: REST, SOAP and other relevant API High
Service Mapping High
ITIL High
Familiarity with CI (Configuration Item) classes, relationships, and attributes Medium
Licenses and Certifications ServiceNow Certified System Administrator - (Required)