Elevate Technology Solutions is seeking an experienced ServiceNow Platform Architect and Technical Governance Lead to join a fast-paced, agile digital transformation initiative. This position is responsible for architecting, governing, and overseeing the technical health and maturation of the ServiceNow platform in support of a mission-critical government program. The ideal candidate will guide strategic platform decisions, lead governance processes, and collaborate closely with development teams to implement scalable, secure, and compliant ServiceNow solutions across ITSM, ITOM, ITAM, SPM, SECOPS, and GRC modules.
Key Responsibilities:
- Serve as the ServiceNow platform architect and technical authority, accountable for instance architecture, health, and compliance.
- Chair the ServiceNow Technical Governance Board and manage the Agile Architecture Board.
- Analyze stakeholder requirements and provide comprehensive, scalable solution designs, including data models, workflows, and integrations.
- Build, administer, upgrade, and maintain on-premises ServiceNow infrastructure (RHEL7/8 and Windows Server 2019).
- Manage STIG/SRG compliance and hardening efforts across infrastructure and application layers.
- Provide technical oversight of MariaDB databases, ServiceNow instance registration, and vendor coordination.
- Support domain separation, certificate management, and secure deployment best practices.
- Collaborate with developers and stakeholders, ensuring agile delivery, code quality, and adherence to enterprise standards.
- Maintain detailed technical documentation (SOPs, guides, KBAs) tailored to enterprise ServiceNow environments.
- Coordinate with networking teams on F5 BigIP load balancing and proxy configurations.
Required Qualifications:
- 15+ years of technical experience in enterprise IT environments.
- Active Secret clearance.
- Bachelor's degree in Computer Science or a related field (experience may substitute).
- Experience with ServiceNow infrastructure and architecture.
- Strong Linux (RHEL7/8) and Windows Server administration experience.
- Experience with MariaDB or MySQL.
- Knowledge of JavaScript, REST/SOAP APIs, and secure application architecture.
- Familiarity with Domain Separation, Certificate Management, and secure configuration practices.
- Must meet DoD 8750 IAT Level II requirements and obtain ITIL v4 Foundation certification within 6 months of hire.
Preferred Qualifications:
- ServiceNow certifications (CSA, Implementation Specialist).
- Experience with database design and administration.
- Agile development experience, including Jira or similar tools.
- Familiarity with authentication protocols (SAML, LDAP, Active Directory).