Skillset Required: - Understanding of legal processes, including contract management, legal requests, and matter management
- Understanding of integration of legal service delivery (LSD) with third party applications.
- To have good communication and interpersonal skills for effective communication with client, technical and other project stakeholders.
- To have good documentation skills for effective documentation of the project related documents like - process document, functional requirement specification document (FRS), test cases, training decks etc.
- To have knowledge on Microsoft visio for designing process workflows
- Expertise in Excel reporting
- Exceptional Customer service skills and client focus
- Coordination, negotiation, and persuasion skills
- Ability to work with all levels of client and internal resources
- Strong verbal and written communication skills with the ability to communicate technical information in non-technical language
- To have good/basic understanding on ServiceNow ITSM processes like Request Fulfilment, Incident Management, Problem Management, Change Management.
- Good hands-on experience with ServiceNow platform administration, implementation, or development is highly desirable.
- Certification in ServiceNow Legal Service Delivery is a plus.
Roles and Responsibilities: - To plan, implement and manage end to end project involving ServiceNow LSD
- Developing solutions that meet customer's business requirements and comply with ServiceNow OOB features and functionalities in adherence to best practices
- Possessing in-depth knowledge of ServiceNow LSD, including its configuration, customization, and accordingly tailoring the ServiceNow LSD platform to meet the specific needs of the legal team and organization.
- Working effectively with legal teams, IT staff, and end-users to ensure successful implementation and ongoing support.
- Designing and implementing automated workflows to streamline legal processes, such as contract management, legal requests, and matter management.
- Providing training and support to end-users on how to use the ServiceNow LSD platform.
- Tracking key performance indicators (KPIs) to measure the effectiveness of the legal service delivery.
- Knowledge of Legal terminology is desired.
Prior experience of law firm or legal department of companies is preferable.