Job Title: ServiceNow Technical Lead
Location: Minneapolis, MN
Duration: Fulltime
JOB DESCRIPTION:
Only looking for GC, GC EAD OR US Citizen only
Develop, configure and customize ServiceNow applications, integrations and services - ITSM, SPM, HAM/SAM, HCM
Collaborate with customers and stakeholders to translate business requirements into technical solutions
Identify opportunities to improve business outcomes through automation and advanced ServiceNow capabilities
Troubleshoot and resolve issues on the ServiceNow Platform as necessary
Monitor and maintain the ServiceNow Platform, mid-servers and integrations
Other duties as assigned
Qualifications:
5+ years of ServiceNow development experience, with 2+ years in an Agile team
Experience with ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules
Knowledge of Agile development methodologies
Experience working in a global setting
Ability to quickly learn new concepts and functionality
Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines
Experience with IT Service Management (ITSM), Customer Service Management (CSM), Field Service Management (FSM), Service Catalog, and other ServiceNow modules
Strong analytical and problem-solving skills, with the ability to effectively communicate
technical concepts to non-technical stakeholders
Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and levels of the organization
Experience integrating ServiceNow with other platforms
ServiceNow Certified Application Developer (CAD)
Experience with ServiceNow Orchestration and Integration Hub
Knowledge of ITIL framework principles and practices