Role : ServiceNow ITOM Architect
Location : Erlanger, KY (Onsite)
Long Term Contract
Responsibilities:
• Designing and Planning Implementations in ITOM and SPM Modules to achieve Business Outcomes
• Skills: Extensive Practical Exposure on ITOM and SPM Module Designing and Implementation
Role Overview
• A ServiceNow Technical Architect is a professional responsible for designing and implementing complex IT solutions specifically within the ServiceNow platform.
• This role requires a deep understanding of ServiceNow, its modules, and architecture principles.
• ServiceNow Technical Architects work closely with stakeholders, developers, and other IT professionals to ensure that the technical solutions align with business goals and requirements.
Key Responsibilities
• Design and Architecture: Develop and design architectural solutions within the ServiceNow platform that meet business needs and technical requirements. Ensure scalability, security, and performance of the solutions.
• Technology Evaluation: Assess and recommend ServiceNow solutions, tools, and frameworks that best fit the project requirements. Stay updated with the latest ServiceNow trends and innovations.
• Stakeholder Collaboration: Work closely with business stakeholders, project managers, developers, and other IT professionals to gather requirements, provide technical guidance, and ensure successful project delivery.
• System Integration: Plan and oversee the integration of ServiceNow with various systems and applications, ensuring seamless communication and data exchange between different components.
• Documentation: Create and maintain detailed documentation of architectural designs, technical specifications, and implementation plans. Ensure that documentation is accurate and up-to-date.
• Quality Assurance: Conduct code reviews, performance testing, and security assessments to ensure the quality and reliability of the ServiceNow solutions.
• Risk Management: Identify potential risks and issues related to the ServiceNow architecture, and develop mitigation strategies to address them.
• Mentorship: Provide guidance and mentorship to junior developers and other team members, helping them to develop their technical skills and knowledge.
Required Skills and Qualifications
• Technical Expertise: In-depth knowledge of the ServiceNow platform, including its modules, scripting, and configurations. Familiarity with various programming languages and frameworks is a plus.
• Architectural Skills: Strong understanding of architectural principles, patterns, and best practices within ServiceNow. Experience with designing scalable, secure, and high-performance systems.
• Problem-Solving: Excellent analytical and problem-solving skills, with the ability to identify and resolve complex technical issues within the ServiceNow platform.
• Communication: Strong verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders.
• Team Collaboration: Ability to work effectively in a team environment, collaborating with diverse groups of professionals to achieve common goals.
• Adaptability: Ability to adapt to changing technology landscapes and business requirements, and to learn new technologies and tools quickly.
• Educational Background: A bachelor's or master's degree in computer science, information technology, or a related field. Relevant certifications, such as ServiceNow Certified Implementation Specialist, ServiceNow Certified System Administrator, or other related certifications, are highly desirable.
Experience
• Minimum of 12-16 years of experience in ServiceNow development, system architecture, or a related technical role
• Proven track record of successfully designing and implementing complex ServiceNow solutions.
• Experience with both on-premise and cloud-based architectures.
• Extensive Experience on ServiceNow CMDB & Discovery Modules
• Good knowledge of CMDB data model
• Working experience in Discovery (OnPrem & Cloud based)
• Well versed with ServiceNow scripting, creation of custom patterns & tag based Discovery
• Experience in resolving Discovery issues & coordinating with various infra teams
• Working experience in Service Maps
• Experience in creating pattern based & tag based service maps
• Experience in writing custom patterns
• Hands-on experience with Event Management module
• Knowledge of various monitoring looks viz., SCOM, Nagios, SolarWinds, Azure monitor etc.
• Experience with practical designing and implementation knowledge on ITBM The ideal candidate will have a deep knowledge of a Timesheet Portal Management on the workbench in ServiceNow, Desgining and implementation of Project and Demands screen
Skills
• Mandatory Skills : ServiceNow ITOM
• ServiceNow ITSM
• ITBM
• CMDB
• APM/SPM
• Discovery
Thanks, and Regards
Snehil Mishra
Ampstek - Global IT Partner
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