Servicenow ITOM/Aiops Architect

ServiceNow ITOM/AIOps Architect/Senior Consultant

Location: Remote

Experience: 8+ years in ServiceNow, with 4+ years in ITOM & AIOps (Discovery, Event Management)

Certifications Required:

• ServiceNow Certified Implementation Specialist - ITOM

• ServiceNow Certified Application Developer (CAD)

• (Preferred) AIOps Micro-certification

Key Responsibilities

1. ITOM Strategy & Implementation

• Design and deploy ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, CMDB).

• Implement Cloud Infrastructure Governance (AWS, Azure, GCP integrations).

• Configure Event Management with third-party monitoring tools (Dynatrace, Splunk, Nagios).

• Optimize CMDB health with automated Discovery and Service Mapping.

2. AIOps Solutions Development

• Architect predictive analytics & anomaly detection using ServiceNow AIOps.

• Configure Machine Learning (ML) models for incident correlation and root cause analysis.

• Implement AI-powered event grouping to reduce alert noise.

• Develop self-healing automation (Integration with Orchestration).

3. Integration & Automation

• Build REST/SOAP APIs for tool integrations (ITSM, APM, Observability).

• Automate workflows using ServiceNow Flow Designer & IntegrationHub.

• Develop custom AI/ML-driven dashboards for operational intelligence.

4. Leadership & Advisory

• Lead workshops to define ITOM/AIOps roadmap.

• Mentor junior developers on best practices in AIOps automation.

• Conduct health checks & performance tuning for ITOM implementations.

Required Skills & Qualifications

Technical Expertise

• ServiceNow ITOM Modules:

• Discovery, Service Mapping, Event Management, Cloud Management

• Operational Intelligence (OI), MetricBase, Health Log Analytics
• AIOps & Machine Learning:

• Anomaly detection, Predictive Analytics, RCA

• Integration with AI/ML platforms
• Scripting & Automation: - Good to Have

• JavaScript, PowerShell, Python

• Flow Designer, IntegrationHub, Workflow Editor
• Monitoring Tools Integration: Good to Have

• Splunk, Dynatrace, AppDynamics, Prometheus

Soft Skills

• Ability to translate business needs into AIOps solutions

• Strong stakeholder management / SME's

Nice-to-Have Skills

• Experience with Observability Tools / Suite

• Familiarity with Generative AI for IT Operations

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.