Servicenow

Major accountabilities:

• Deliver products according to strategy and with reusability.

• Ensure on time within budget compliant secure and quality delivery of portfolio for responsible service area.

• Ensure services solutions platforms products are fit for purpose and achieve the desired business value and impact.

• Create the detailed process designs necessary to operate the software/service on a day-to-day basis

• Ensure that detailed designs adhere to solution architecture design (i.e. high level conceptual design) and are traceable to functional as well as non-functional requirements in functional specification

• Ensure the overall user experience is taken into account when designing new solutions and services

• Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scope

• Take accountability of platform governance including Platform performance and security

Minimum Requirements:

• 12+ years of relevant IT experience

• 5+ years of experience on ServiceNow Platform

• Certified ServiceNow Implementation Specialist

• Deep Knowledge of ServiceNow platform and modules.

• Implementation experience in multiple ServiceNow applications like ITSM, ITOM, HRSD, IT Asset Mgmt., Orchestration, Virtual Agent, Integration Hub and Custom applications (minimum two modules)

• Excellent analytical and conceptual thinking, proactive work style, strong analytical and problem-solving skills, open to new learnings

• Excellent communication and team collaboration skills

• Strong ability to interact and operate in an international environment, across various domains, functions, and levels

• Capable to interact in 'business (non-IT) language'

• Experience with Agile tools and techniques.

• Good to have experience with application development and methodologies, ITIL / GxP

• Exposure /experience in GenAI and Now Assist implementation