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DESCRIPTION OF PROJECT AND TASKS: Works on client's key operations and business solutions. Analyzes, designs, and develops client's information systems and program specifications; involved in creation of specification/requirements, and maintenance/ design/build /test phases of systems and applications. May also be asked to provide technical support and analysis of infrastructure projects and production environment; develop upgrade/improvement recommendation; monitor, plan, and measure impact of new products and services. Codes, test and debugs applications and programs. May participate in the application design of systems, including use of analytical techniques. Develops program specifications and detail design documents. Assists in testing, training, and preparation of operations. Required Skills
• Minimum B.S Degree & Minimum 7 years experience
• Hands-on experience with core ServiceNow modules, such as ITSM, Portal, Virtual Agent, and CSM - 3+ years
• ServiceNow development configuring administration operating and/or troubleshooting experience - 2+ years
• Experience with ITSM products - up to 3 year
• Ability to communicate (both orally and written) effectively to various audiences
• Ability to create formal documentation for systems administration operations and maintenance
• Excellent teamwork skills ServiceNow Certifications:
• ServiceNow Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) - CSM (preferred) or ITSM
Date Posted: 10 April 2025
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